Deep Insight

NOVEMBER 29, 2021

This blog is a shortened version of an article entitled The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer , published by Globe Law and Business. Robert Millard and John O’Connor explore how firms that are trying to embrace true client centricity are setting themselves apart. The CX Factor.

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

SmartKarrot

NOVEMBER 8, 2021

As a result, we see more and more B2B businesses across the globe extensively using this amazing technology to maximize their benefits. As a result, we see more and more B2B businesses across the globe extensively using this amazing technology to maximize their benefits. The importance of customer success.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SmartKarrot

MAY 18, 2022

This blog will discuss real-time personalization in detail and how it can positively impact your customers’ experience. The core idea here is to ensure that you reach out to the customer at the right time and on the right channel. Still confused about how it works? Here is an example. That is convenient, right?

Customer Experience 10

Customer Experience Communication Customer Success Digitalization 10