PandaDoc

FEBRUARY 23, 2024

All you need to do is zoom out, see the bigger picture and start looking for long-term growth and expansion possibilities rather than focusing only on short-term conversion objectives. Below, we’ll discuss the impact that a robust opportunity management process can have on your bottom line. What is opportunity management — and why should you care?

Management 52

Management CRM Sales Decision-making 52

Zendesk

JUNE 15, 2021

To pinpoint your customer advocates, look for happy customers who frequently use your products or services in innovative ways and see a big impact on their business as a result. Customer advocates are the people changing the business world,” says Valeria Gomez, senior customer marketing manager at Zendesk. Probably your friends.

Sales 64

Sales Leadership CRM Brainstorming 64

Zendesk

DECEMBER 1, 2020

Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. Digital transformation and customer experience are part and parcel,” said Bruce Hartwell, VP, Customer Experience Systems, Zendesk. That’s table stakes. Reskilling employees.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

SmartKarrot

JANUARY 22, 2021

This blog today will take you on a mystical ride from how it all started, to what defines the tonality of customer success today to what the future anticipates. Is it really 2021? Did we successfully make it through 2020 and the years ahead of that? Most importantly, have things changed over the realm of time, or are they extant?

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10