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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. We’re seeing it first hand.

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. The ability to uncover customer needs, develop solutions, communicate value propositions and negotiate effectively doesn’t vanish just because a salesperson can’t meet her customer face to face.

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25 Problems That Stop Key Account Managers From Doing Their Job

Account Manager Tips

You need to be able to identify opportunities, build rapport with key contacts, negotiate favourable contracts, and work collaboratively with your team. It also includes chapters on how to brainstorm with teams and communicate your findings to convince your audience and get them to take action! you're right.

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Here’s How to Keep Clients Interested In Your Proposal

Account Manager Tips

The buyer will get help from a different supplier (i.e. Planned my negotiation strategy: Know who I'll negotiate with Know my objectives (best case) and bottom line (worst case). Through a series of conversations, each looks at the problem and how to solve it. not you) to solve the problem. Responded to open issues.

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The Top 7 Consultative Sales Approach Strategies for Your Sales Team

Brooks Group

Using a 3-deep questioning strategy , the conversation with a prospect might go something like this: Seller: So, you’re having delivery issues with your current supplier. Prospect: We spend a lot of time, energy, and money negotiating the returns and tracking down deliveries. How does that translate to your business?

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Actionable Organization Strategy Course

OnStrategyHQ

Mission Workshop [Step One] Brainstorm: Ask participants to review how the survey responses were organized in themes — add more ideas if needed. (OR OR brainstorm on the board). Core Values Workshop Flow [Step One] Brainstorm: Brainstorm ideas based on the prompting question provided. repeat for each theme.)

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Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

We developed the concept of Lateral Leadership from our work in the field of high-stakes negotiation. Furthermore, the traditional boundaries separating employees, contractors, consultants, partners, suppliers and customers are more blurred than ever. Leaders should brainstorm all feasible options before committing to a solution path.