Arpedio

JANUARY 5, 2024

Join us as we explore the essence of Account Management and Customer Success, and how each plays a part in sculpting a company’s legacy in delivering exceptional customer experiences. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SmartKarrot

FEBRUARY 22, 2022

As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Provide visibility to leadership on customer initiatives.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

MARCH 15, 2022

In SaaS companies, the growth strategy is extremely important. There has been a shift in how businesses work and run. There is a change in how things work from the onboarding process to prospects and customers. A great customer experience is now imperative in the business world. Customer-led Growth.

Marketing 10

Marketing Acquisition Customer Experience Onboarding 10

SmartKarrot

DECEMBER 20, 2023

Time-to-First-Value as a Critical Metric In the realm of customer success, time-to-first-value remains a critical metric. The vulnerability of customers during the onboarding phase necessitates a strategic approach to provide quick wins.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

Time-to-First-Value as a Critical Metric In the realm of customer success, time-to-first-value remains a critical metric. The vulnerability of customers during the onboarding phase necessitates a strategic approach to provide quick wins.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

FEBRUARY 6, 2024

Traditionally, customer success focused on addressing customer issues and ensuring satisfaction. However, the landscape shifted as companies recognized the need to proactively engage with customers to maximize their value and, consequently, drive business growth.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10