SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

DECEMBER 7, 2020

Role: Director, Customer Experience – North America Location: San Jose, CA, US Organization: Skybox Security As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability. Apply here: [link].

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JULY 21, 2020

In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses. But, B2B customer success is much different from B2C and we are going to see exactly that in this article. B2B customer success vs B2C customer success.

B2C 10

B2C B2B Customer Success Onboarding 10

Arpedio

MARCH 26, 2024

Understanding the unique role and significance of pre-sales strategy is essential for organizations seeking to drive successful sales outcomes and achieve sustainable business growth. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Insightly

JULY 25, 2023

Ideal customer profiles are crucial for account-based marketing (ABM) and targeting enterprise customers, but a strong ICP also helps you hone any type of marketing campaign and optimize its targeting and messaging. As a business, it is critical to know what types of customers get the most value out of your products and services.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

DECEMBER 16, 2021

A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

JULY 8, 2020

The difference here to notice is that vendors are interacting with the decision makers of customer’s organization. Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

SmartKarrot

AUGUST 23, 2022

Almost every SaaS B2B Company trusts the net promoter score to assess its profitability and success in the true sense. The Net Promoter Score is a powerful way to assess a customer or client’s happiness or satisfaction with a single question. Net Promoter Score is a metric of business growth. contact-form-7].

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

Hubspot Sales

JANUARY 11, 2021

the natural result of business growth). PandaDoc is a proposal, contract, and document solution that helps you create, track, approve, and electronically sign sales (plus marketing, revenue ops, and customer success) documents faster. Here are 16 of our favorite options. Sales Hub Enterprise. InsightSquared.

B2B 118

B2B Sales CRM Banking 118