Arpedio

JULY 11, 2022

And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you. We call these stakeholders ‘Champions’, and ultimately, you want as many of these as possible. Noone wants to spend all their time interviewing, onboarding and training.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JULY 22, 2021

Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

SEPTEMBER 28, 2023

Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth. Remember, customer retention and renewals are the foundation stones for business longevity. Education is not only during onboarding but throughout the customer journey.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. This requires businesses to move towards innovation and sustainability.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

Zendesk

JULY 13, 2022

In the future of work, employees are your most important stakeholders. In a Zendesk survey, 68 percent of company leaders said they see a direct link between employee service and business growth. Develop a strong onboarding program. Develop a strong onboarding program. Data supports this. Save on turnover costs.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

SmartKarrot

JUNE 7, 2022

Assist new business growth through greater advocacy and reference-ability of the customer base. Leading on new customer onboardings with the Solutions Architecture team, to educate and activate new customers. Increase renewal rates and pinpoint early warnings of potential customer churn.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. Onboarding. Then comes the adoption stage. Sign-up process. percentage points.

B2B 10

B2B Onboarding Customer Success B2C 10