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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Why do law firms needs SAM?

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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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Trust

Mercuri International

The message is clear – while certain high-profile companies enforce the return to the office (Goldman Sachs’s CEO David Salomon being just one outspoken advocate), most industries are having to deal with the reality that remote working is here to stay. This can include regular meetings, feedback sessions, and town halls.

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4 Ways to Create Time and Space for Building Rapport Virtually

Hubspot Sales

But the way we go about building relationships has changed. You’d show up early for a live meeting at the client’s office and the key contact would meet you and then walk you to a conference room. Then, since you’re still early, you’d walk to the coffee area and pour a cup with your client. Now, it’s not so simple.

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What is a Virtual Sales Platform?

Showpad

Traditionally, sales has been an on-the-go profession, with reps often traveling between client meetings and pitches. However, the COVID-19 pandemic didn’t so much dent that level of activity as it did force more businesses to adopt remote workforces on the fly. . respondents with an entirely remote salesforce (4%).

Sales 59
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Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Red Star Kim

The firm’s marketing is based primarily on news coverage, events and meetings based on its survey results. client relationship management (CRM) (kimtasso.com) JLL. Remit Consulting has a subscription-based benchmarking survey into the performance of the property management sector.

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The Current State of Professional Services

ACT

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated. That could perpetuate the labor shortage further.