Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Zendesk

MAY 26, 2021

They also invest in their knowledge base because customers expect to find answers on their own. And meeting customers’ expectations pays off: 75% of customers are willing to spend more with companies that give them a good customer experience, according to our 2021 Trends Report. Clear communication.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Apptivo

JULY 28, 2022

Relationship management encompasses all the strategies, the techniques and practices that businesses use in order to manage the client and customer communication throughout the customer lifecycle. The aim is to improve the relationship with the stakeholders including the vendors, the customers and other agencies.

Management 52

Management Interpersonal Skills Suppliers B2C 52

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

Arpedio

FEBRUARY 14, 2024

They are skilled negotiators and expert communicators, with the ability to identify opportunities, build relationships, and close deals. Closing deals, the final step in the sales process, requires finesse and negotiation skills. The Value of Sales in Generating Revenue ​Sales are the lifeblood of any business.

Account Management 52

Account Management Management Sales Client Relationships 52

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

Zendesk

JUNE 15, 2023

Being in a senior position, you’ll also need to convey your ability to communicate with your direct reports and other senior leaders. Hiring managers expect you to take an active role in conflict resolution and add to the employee experience, not hinder it. Explain your work experience in detail, and highlight your transferable skills.

Retail 52

Retail Leadership Interpersonal Skills Software 52