Zendesk

AUGUST 3, 2021

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. In fact, Zendesk research revealed that 90 percent of tech decision makers said that 2020 accelerated the adoption of digital technology. Make help desk interactions easy with simple, consumer-like experiences.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

JULY 13, 2022

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Is communication generally positive and solution-oriented? Make internal resources easy to find.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

MDI Training

MARCH 4, 2024

GenAI presents vast innovation poten tial , automating complex tasks, enhancing decision-making, and radically improving efficiency across various sectors. However, for both leaders and employees, it can also reduce mundane tasks and allow people to focus on more fulfilling and creative work.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

MDI Training

SEPTEMBER 28, 2021

Talk to your management and your employees and don’t get carried away with quick decisions. Classically organized companies in particular should keep their distance from the trap into the ultimate agility, even if it may currently be tempting to make decisions quickly. Currently, most companies opt for the individual mode.

e-Learning 98

e-Learning Leadership Digitalization Decision-making 98

ACT

FEBRUARY 2, 2023

Working from home helps employees improve productivity by cutting commute times and eliminating distractions. That, in turn, motivates them to get more work done faster. Another perk is that they often have the flexibility to modify their work hours, making room for other interests and responsibilities.

Remote Working 52

Remote Working Small Business Brainstorming CRM 52

Help Scout

NOVEMBER 27, 2018

You can wing a lot of decision-making in an office environment, for example — just hop into a conference room and figure it out.) Since remote companies don’t have that luxury, they’ve been forced to solve for the problems that accompany asynchronous communication. 3 downsides of remote teams and what they can teach us.

Remote Working 40

Remote Working Communication Meetings Decision-making 40