Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. Communication Channels—Preferences Across Customer Segments. Email remains the most universal communication channel. Which Positive Customer Experiences Increase Sales.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. Due to the pandemic, the global sales scenario has capsized, and the focus has shifted from offline presence to online presence of businesses.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Zendesk

NOVEMBER 4, 2021

“I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. Lead cross-functional team communication to optimize onboarding, engagement, renewal, and upsell outcomes; clarify ownership, inputs, and outputs for each part of the customer journey.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Marsha Collier has authored 48 books about customer service, social engagement, and eCommerce.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10

Hubspot Sales

JUNE 5, 2020

Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. In other cases, social media marketplaces come up or even the latest progress someone is making in eCommerce. Digital Selling.

Digitalization 130

Digitalization Marketing Media Sales 130