Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. Communication Channels—Preferences Across Customer Segments. Email remains the most universal communication channel. It is accepted by all generations.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. And even for corporate purposes, businesses need to work on how their employees interact and ensure seamless communication between remote employees.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. Lead cross-functional team communication to optimize onboarding, engagement, renewal, and upsell outcomes; clarify ownership, inputs, and outputs for each part of the customer journey.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Marsha Collier has authored 48 books about customer service, social engagement, and eCommerce. He is the senior director of digital communications strategy at New Relic, Inc.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10

Hubspot Sales

JUNE 5, 2020

Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. In other cases, social media marketplaces come up or even the latest progress someone is making in eCommerce.

Digitalization 129

Digitalization Marketing Media Sales 129