Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. Communication Channels—Preferences Across Customer Segments. Email remains the most universal communication channel. It is accepted by all generations.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. Lead cross-functional team communication to optimize onboarding, engagement, renewal, and upsell outcomes; clarify ownership, inputs, and outputs for each part of the customer journey.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Hubspot Sales

JUNE 5, 2020

Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. In other cases, social media marketplaces come up or even the latest progress someone is making in eCommerce.

Digitalization 131

Digitalization Marketing Media Sales 131