Zendesk

MARCH 6, 2023

With more modern and flexible solutions, you can integrate old systems with newer ones and start charting a course to digital transformation. Consumers are prioritizing travel after several years of staying close to home, and this is an opportunity for transportation companies to wow customers with better experiences.

Transportation 52

Transportation Digital Transformation Digitalization eCommerce 52

Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. Companies prioritize customer experience as a relationship-building business strategy. Feel free to share eCommerce and customer service statistics from our study.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Hubspot Sales

MARCH 31, 2020

The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. More recently, the company has looked to streamline its ecommerce efforts by cutting out third-parties. The company also significantly stripped back its retail efforts. The results?

Retail 69

Retail Digital Transformation eCommerce Manufacturing 69

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. Collate customer feedback and work with team members to prioritize topic feedback and deploy communications strategies to execute on needs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

Hubspot Sales

JUNE 5, 2020

Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. In other cases, social media marketplaces come up or even the latest progress someone is making in eCommerce.

Digitalization 129

Digitalization Marketing Media Sales 129