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The Intersection of Big Data, Customer Experience (CX), and Digital Transformation

SBI Growth

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

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Report: IT leaders tackle new challenges with security, AI & CX

Zendesk

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities.

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Top 2023 SMB technology predictions that business owners want to know

ACT

One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. Cybersecurity. Cybersecurity protects small businesses from becoming victims of cybercrime, like data breaches where your data or your customers are exposed.

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Managed Services vs Professional Services: Explained

Planview

These services offer a wide range of features and solutions, such as 24/7 IT support, cloud solutions, data backups, cybersecurity, network monitoring, and more. Their focus is typically on driving an enhanced digital customer experience for the customers that purchase their products.

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Is It Time to Reskill the C-Suite: A Peek into the Future?

SmartKarrot

C-suite leaders have shown a disconnect with the digital transformation and pace of growth in business spaces. Knowledge of top technologies and processes like cybersecurity, the Internet of Things, Cloud computing, customer success, customer experience, machine learning, and metaverse will help C-suite leaders stay updated.

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Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

The world’s largest enterprises — including Mazda, IWG, Robert Bosch, and Rockwell Automation — use Percolate to create a coordinated customer experience, reduce production costs, and understand marketing impact. Nancy – Click ‘custom content sections’ tab below. Customer References. Media Contact.