Account Manager Tips

FEBRUARY 28, 2021

Customisation and personalisation to be at the heart of the customer experience. Influential Adept at growing networks to drive referrals Influencing senior stakeholders and decision makers to improve revenue and retention. Move to the cloud to improve connectivity and integration. What were the results? What did you learn?

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Zendesk

JULY 13, 2022

In the future of work, employees are your most important stakeholders. You need to support your people , just like you support your customers, and give them a reason to feel good about working for you. You should not have to wait for the next performance review cycle to share feedback with an employee and vice versa.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 11, 2021

Deploy a team to project manage key customer deliverables and ensure on-time delivery. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

SEPTEMBER 14, 2022

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation.

Customer Success 3

Customer Success Global Accounts Performance Review Customer Experience 3