Nutshell

JUNE 12, 2020

They can also look at complex situations from multiple angles and come up with win/win solutions that deliver results for the company and enhance customer experiences. Strategic thinking allows effective managers to predict how certain approaches or actions, implemented uniformly, will impact long-term performance.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

JULY 15, 2021

Provide leadership and direction to a high-performance customer experience team. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 11, 2021

Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Coordinate with Customer Experience to ensure we’re delighting customers, so we can capture customer stories leading to referrals, testimonials, and case studies.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

NOVEMBER 20, 2020

Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Lead initiatives that continue to improve internal processes and systems for the Customer Success team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Work closely with the VP, Customer Experience to manage the day-to-day and longer-term strategic needs of the CX team.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

SmartKarrot

SEPTEMBER 14, 2022

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation.

Customer Success 3

Customer Success Global Accounts Performance Review Customer Experience 3

Zendesk

FEBRUARY 9, 2023

Losing that asset hurts your overall performance. A poor customer experience. A good customer and employee experience go hand in hand. Dedicated agents can ensure the best customer journey. Staff churn puts more work in front of remaining employees and sends a message that they should leave.

Transportation 52

Transportation B2C Prioritization Construction 52

Zendesk

APRIL 12, 2021

Why is being customer-centered important? But focusing that culture around your customer experience instead of happy hours or office layout is more impactful for long-term happiness—for both your team and your buyers. Here are two major benefits that customer-centric companies enjoy.

Logistics 98

Logistics Decision-making Customer Experience Organization 98

Zendesk

JULY 13, 2022

You should not have to wait for the next performance review cycle to share feedback with an employee and vice versa. You need your employees to be on your side if you want to deliver exceptional customer experiences, innovate new and better solutions to problems, and build loyalty with your customer base.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Arpedio

FEBRUARY 5, 2024

Competitive analysis helps identify gaps in the market that can be filled by offering unique products or services, providing better customer experiences, or implementing innovative sales approaches.

Acquisition 52

Acquisition Decision-making Sales Innovation 52

PandaDoc

APRIL 11, 2023

Importance of product management The Google survey mentioned above is far from the only sign that good product knowledge is a way to succeed among customers. Let’s briefly review the benefits of great product knowledge. This allows you to spotlight the best-performing employees, increasing the total team performance significantly.

Sales 52

Sales e-Learning Communication Decision-making 52

SmartKarrot

AUGUST 25, 2021

Additionally, SaaS monitoring extends beyond your organization’s assets to provide monitoring data across the public Internet to allow greater awareness and control of the user experience. Not just that, SaaS monitoring allows you to ensure a convenient customer experience that renders real-time data right from the user’s browser.

Artificial Intelligence 10

Artificial Intelligence Internet Performance Review Customer Experience 10