SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 4, 2021

Role: Director of Customer Success Location: Denver Metropolitan Area, US Organization: Terrayn Dispensary Marketing As a Director of Customer Success, you will ensure high-quality value delivery of the marketing services to guarantee customer retention and customer success.

Customer Success 10

Customer Success Investors Insurance Banking 10

Insightly

JANUARY 10, 2024

Investors are taking bets on companies focusing on AI, but they’ll need the human element to truly see ROI. This removes complexity from the tech stack and gives more leverage to your organization to negotiate payment terms and even discounts. You’ll still need humans for that, she says. Others are not.

Finance 52

Finance CRM Acquisition Decision-making 52

Hubspot Sales

APRIL 19, 2019

Consider these the non-negotiable items. Where are the investors going? The software industry refocused their values to be customer success and retention and the old sales funnel didn't align. I want to present in front of the executive team more because that's a great way to get my ideas implemented and grow my career.

Innovation 84

Innovation Brainstorming Investors Software 84

SmartKarrot

OCTOBER 14, 2020

If you have been reading our blogs regularly, then you know that we write extensively on Customer Success. And the most widely known role in customer success is the customer success manager (CSM). This way those customers would not only add to more revenues but also help bring new customers to the business.

Account Management 10

Account Management Management Negotiation Key Account Management 10

Zendesk

JUNE 28, 2022

With MEDDIC, reps learn how to progress through a methodical assessment, qualification, and analysis of the enterprise accounts they’re negotiating with. Offering turnkey sales skills training, these sessions help remote sales and customer success teams significantly increase their productivity.

Sales Training 52

Sales Training B2B Sales Profitability 52

SmartKarrot

SEPTEMBER 1, 2022

The contract negotiation is the last of several challenges you must clear up, including introductions, calls, meetings, follow-up emails, and demonstrations. It is far easier to negotiate with an early adopter or a business that has prioritized being on the cutting edge of technology than with an organization that sees innovation as a luxury.

Suppliers 10

Suppliers Insurance Energy and Utilities B2B 10