Account Manager Tips

JANUARY 22, 2022

Why Don't Clients Make Decisions (and How to Help Them Commit) As a key account manager, your goal is to keep your clients happy and satisfied with your solutions. Talk to their stakeholders. Join a growing community of sales, customer success and key account management readers.

Decision-making 130

Decision-making Key Account Management Account Management B2B 130

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

Customer Success 19

Customer Success Key Account Management Account Planning Stakeholders 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Manage and escalate data inquiries and investigations as needed.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

KAMCast

DECEMBER 17, 2020

With value being undefinable to many and different to each of your accounts, I wanted to peel back a few layers of this really big onion and explore value with our guest for this episode: Warwick Brown. Unique qualities that nobody else can claim to do.”

Key Account Management 96

Key Account Management Banking Account Management Stakeholders 96

ProlifIQ

OCTOBER 15, 2020

Powered by Salesforce Experience Cloud, the new Community provides Admins, sales, customer success, and marketing professionals a place to collaborate via Salesforce Trailhead as well as access product user training videos, and tap into a robust knowledge base to boost their performance and satisfaction with PROLIFIQ offerings.

Key Account Management 52

Key Account Management Customer Success Stakeholders Account Management 52

ProlifIQ

OCTOBER 15, 2020

Powered by Salesforce Experience Cloud, the new Community provides Admins, sales, customer success, and marketing professionals a place to collaborate via Salesforce Trailhead as well as access product user training videos, and tap into a robust knowledge base to boost their performance and satisfaction with PROLIFIQ offerings.

Key Account Management 52

Key Account Management Customer Success Stakeholders Account Management 52

DemandFarm

MAY 12, 2023

This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. Renewal Revenue Platform Sales Tools for Renewal Revenue The sales approach to increasing renewal revenue involves prioritizing customer success. This can help to increase customer loyalty.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

ProlifIQ

JUNE 21, 2023

This team consists of dedicated professionals who work collaboratively to support the strategic account manager in delivering value to the strategic accounts. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

Arpedio

OCTOBER 21, 2021

Understanding who you are selling to, in the next few months, is key to being able to create a strategic plan about how to engage with the right people. At ARPEDIO, we believe that every deal needs to be approached with a strategy specific to the customer. Daniel Kallestrup, the VP of Customer Success at ARPEDIO says.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

Understanding who you are selling to in the next few months is key to being able to create a strategic plan about how to engage with the right people. At Arpedio, we believe that every deal needs to be approached with a strategy specific to the customer. Daniel Kallestrup, the VP of Customer Success at Arpedio says.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

KAMCast

MARCH 4, 2021

KILLER QUESTION SEGMENT: In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success. Vince says the answer is NO (of course).

B2C 52

B2C Account Management Stakeholders Key Account Management 52

Arpedio

OCTOBER 17, 2023

Furthermore, integration facilitates seamless communication between your sales, marketing, customer success and finance teams. For example, once a sale is finalized in the CRM system, it can automatically trigger actions within the account management software, streamlining processes and reducing the risk of manual data entry errors.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

NOVEMBER 2, 2022

Challenges are inevitable in growing customer accounts. The key account management process is a multi-step process that begins with analyzing the profitability and continues throughout the sales cycle. Remember, the attributes need to be of accounts and not individual people.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. One common challenge is the transition of key decision-makers during the sales process.

Management 10

Management Stakeholders Value Proposition Onboarding 10

KAM With Passion

MARCH 17, 2022

That, in order to well manage their customers, companies operating in a complex environment need to develop 3 types of commercial capabilities. Account Management & Delivery. Key Account Management. The ultimate KPIs for this part are customer satisfaction and retention. Complex Sales.

Key Account Management 130

Key Account Management Account Management Co-Creation Global Accounts 130

SmartKarrot

JUNE 16, 2020

Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 2 Focus on Customer Success. 3 Know Your Customer (KYC). 5 Build Stickiness.

Account Management 10

Account Management Management Value Proposition Key Account Management 10

ProlifIQ

APRIL 21, 2023

This involves incorporating best practices for account planning and management. such as identifying key accounts, developing comprehensive account plans, using data to drive decisions, communicating effectively with customers, and collaborating with internal teams. Key account management is a team effort.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. And Kapta is a key account management platform.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Arpedio

JUNE 22, 2022

Relationship Mapping, also known as Customer Relationship Mapping, Relationship Management, or Stakeholder Management is a way of mapping B2B relationships between large organizations. It can be a complex task, as large enterprises often involve multiple stakeholders in a buying decision.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. The Fundamentals of Relationship Building Be Intentional Approaching client relationships with intentionality is a key starting point.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10

Jermaine Edwards

MAY 6, 2020

This occurs when an organisation needs to respond to dramatic change that impacts the way many aspects of its business and relationships interact with other internal or external stakeholders or entities. They identified existing assets and relationships to enable the “customer pivot” to happen. Transformation.

Manufacturing 130

Manufacturing Key Account Management Decision-making Digitalization 130

ProlifIQ

JANUARY 27, 2022

Ideally, you have a pretty good idea of the inner workings of your current key accounts. This includes all of the various business units within it to the decision-makers and key stakeholders who influence deals. Work with your customer success team to identify which teams you’ve sold into.

Account Planning 52

Account Planning Stakeholders B2B Key Account Management 52

SmartKarrot

OCTOBER 26, 2022

For several reasons, both large and small customers can churn. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. Account planning terms that you ought to know. Sales account planning. Key account management.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10

Arpedio

JUNE 17, 2022

Cloudinary works with 500,000 users and over 5,700 customers worldwide. Scott’s personal career has spanned from the early days of SaaS to international expansion to global revenue and customer success responsibilities. The work that goes into managing relationships is a percent worth it. How to motivate your team.

Account Management 52

Account Management B2B Decision-making Innovation 52