SmartKarrot

OCTOBER 19, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Representing the voice of the customer in all of the interactions.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Onboarding Stakeholders Meetings 19

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. A well-crafted onboarding process ensures that customers stay engaged for more extended periods, resulting in reduced churn rates.

Onboarding 10

Onboarding Customer Success Organization Digitalization 10

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. A well-crafted onboarding process ensures that customers stay engaged for more extended periods, resulting in reduced churn rates.

Onboarding 10

Onboarding Customer Success Organization Digitalization 10

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Educate users on the latest SaaS platform features.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Onboarding Stakeholders Account Management 19

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers.

Customer Success 19

Customer Success Onboarding Facilitation Account Planning 19

SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Manage acquisition tasks related to customer success.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

JUNE 3, 2022

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Facilitate escalation management and issue resolution.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

OCTOBER 13, 2021

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

NOVEMBER 26, 2021

Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Managing the renewal process with appropriate internal teams.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

SmartKarrot

JULY 28, 2022

Role: Director of Client Success Location: Remote, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Leverage your own and other CSM customer relationships for prospect customers.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

SBI

JANUARY 8, 2019

4 Low-Touch Customer Success Model Myths. Each customer has a unique set of characteristics that can determine a wide range of needs and wants. In order to address the demand for differentiated products, three main Customer Success Models exist – each with their own distinct attributes. High-Touch.

Customer Success 42

Customer Success Marketing Onboarding Profitability 42

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

Zendesk

JULY 14, 2022

Customer education programs are comprised of a vast collection of resources organized into a curated, engaging, and relevant experience. Companies typically segment customer education content into three stages: Onboarding , which includes introductory and foundational learning. Customer education can shape customer behavior.

Onboarding 98

Onboarding Customer Success Prioritization Organization 98

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

Miller Heiman Group

SEPTEMBER 16, 2019

Register for the Webinar. Yet just 24% of sales organizations assess their top performers to learn why they are successful. The process to get a new salesperson up to speed is lengthy: 4 months to recruit and 9 months to onboard to full productivity. To refine your approach, continue to monitor your new hires’ success.

Onboarding 50

Onboarding Sales Government Leadership 50

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Begin building strong relationships with key customer contacts.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

MAY 17, 2021

Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. The change and uncertainty around hypergrowth has made it challenging for customer success teams. The change and uncertainty around hypergrowth has made it challenging for customer success teams.

Customer Success 10

Customer Success Management Communication Meetings 10

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. and customer insights.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Define and manage the onboarding, expansion, and retention strategy for the customers.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10