Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

OnStrategyHQ

MAY 1, 2023

The output of completing an internal and external analysis – also known as a strategic analysis – is to have a clear picture of your organization’s current state. Before any organization jumps into the core of strategic planning, it’s vital to clearly understand where your organization is today. How do you best meet their needs?

Suppliers 105

Suppliers Supply Chain Energy and Utilities Organization 105

Arpedio

JANUARY 5, 2024

In an evolving business landscape where customer demands are as diverse as they are complex, implementing effectual customer retention strategies demands an in-depth understanding of these pivotal roles. This sets the benchmark for exceptional service standards that not only meet but exceed customer expectations.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

Whetstone

APRIL 14, 2020

They always led with, or we always led with, “What does the customer need, what will the customer value?” ” And we hear from them first their perception of value. What does the customer do to create value for their customer? That’s what we need to look at.

Marketing 40

Marketing Management Software Software 40

SmartKarrot

OCTOBER 1, 2021

A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences. To truly achieve a world-class customer experience that is completely personalized, every organization needs to adopt a customer-centric culture.

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11