Kainexus

SEPTEMBER 22, 2022

The Lean methodology is a set of practices and tools that business leaders initially developed to help manufacturing organizations improve quality and become more efficient. The ideas and tools broadly apply to any organization that wants to maximize customer value while maintaining profitability.

Healthcare 86

Healthcare Manufacturing Construction Profitability 86

Kainexus

JUNE 21, 2022

Lean is not a prescription for running a business; instead, it is a set of ideas that provides structure to the fundamental belief that continuous improvement is the only way to successfully compete and deliver customer value for a profit. They work best when used together, but each provides value even when used alone.

Healthcare 81

Healthcare Manufacturing Profitability Customer Value 81

OnStrategyHQ

MAY 1, 2023

The output of completing an internal and external analysis – also known as a strategic analysis – is to have a clear picture of your organization’s current state. Before any organization jumps into the core of strategic planning, it’s vital to clearly understand where your organization is today. How do you best meet their needs?

Suppliers 105

Suppliers Supply Chain Energy and Utilities Organization 105

PandaDoc

APRIL 17, 2024

Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? Key takeaways ACV stands for “annual contract value.” What does ACV stand for in sales The meaning of ACV in sales is “annual contract value” and is a metric that tells you the revenue generated by a contract over a year.

Sales 52

Sales Internet Profitability CRM 52

Flevy

MARCH 25, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Profit Formula : Examining how value is captured and profitability is achieved within different business models.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

SmartKarrot

JUNE 18, 2021

The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years. What is Customer Value Management? How is Customer Value Management measured and calculated?

Customer Value 10

Customer Value Management Customer Success Profitability 10

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. It’s a crucial practice that identifies the most viable and profitable opportunities.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

ClearPoint Strategy

JULY 28, 2021

How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. A typical strategy map organizes objectives into four categories, or perspectives. The four perspectives for for-profit organizations include: Finance.

Value Proposition 98

Value Proposition Software Software Government 98

Zendesk

FEBRUARY 29, 2024

Revenue churn vs. customer churn How to calculate revenue churn rate Common causes of high revenue churn How to reduce revenue churn rate Frequently asked questions Reduce your revenue churn with Zendesk Why is revenue churn rate important? If your organization is experiencing high revenue churn, you need to understand why.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

SmartKarrot

APRIL 22, 2021

A proactive approach with CS teams will help customers understand how your organization can add value. Effective CS management can work as a profit center and not a leakage or cost lines. Let us first understand the base behind this cost center vs profit center. Cost center vs Profit center. contact-form-7].

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

Apptivo

JULY 4, 2023

This data is useful for finding profitable target markets and allocating resources strategically. This data-driven approach allows the owner to optimize expansion potential and maximize profitability. It also ensures that the sales team’s efforts are congruent with the organization’s overall growth goals.

Sales 52

Sales Profitability Sales Management Sales Training 52

Arpedio

APRIL 30, 2024

Implement your preferred methodology in Salesforce with ARPEDIO Ensure that your defined best practice or sales methodology is being followed, accelerated, and rolled out for the entire organization. By addressing these pain points effectively, you can tailor your value proposition to meet their specific needs.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Arpedio

MARCH 26, 2024

Pre-sales strategy refers to the set of activities, processes, and methodologies that organizations employ to engage with potential customers before the actual sales transaction takes place. Solution Development: Developing customized solutions and proposals that address the specific needs and requirements of potential customers.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Mercuri International

JULY 1, 2021

Given that one of the ‘keys’ to KAM success is offering a personalised, expert customer offering and knowledge of the customer’s business, it’s vital that a KAM is able to leverage the very best resources, solutions, services, expertise, skills and people that his or her company has to offer – and thus competition for these assets is tough.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

Brooks Group

AUGUST 28, 2023

Customers today have more information, more choices, and freedom. So, sales organizations need focus on improving their sellers’ sales skills and strategic thinking abilities. To succeed in this environment, sales leaders must help their teams embrace value-based selling techniques.

Sales 61

Sales Suppliers Decision-making Sales Training 61

Planview

JUNE 23, 2022

Our team welcomed attendees to our booth and discussed strategies and solutions to help services organizations lead the future of connected services by connecting systems, data, work, organization, people, and customers. Planview PSA Software streamlines connected services systems and delivery for your organization.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Mercuri International

MAY 12, 2022

From the account manager or the salesperson’s perspective, they need more expertise around them to be able to explain that to the customer, because they’re unlikely to personally have the expertise to explain all the benefits of their solution.” Customer value orientation. Dave Cusdin, Mercuri International. The solution?

Account Management 52

Account Management Supply Chain Management Stakeholders 52

CoSell

FEBRUARY 23, 2021

It’s a way to achieve your sales goals, build an agile organization, and respond to ever-changing developments in the marketplace. As a sales leader, you can take co-selling from a ‘good idea’ into a game-changing advantage for your organization. Sales leaders love to build sales organizations focused on co-selling.

Sales 52

Sales Profitability B2B Communication 52

OnStrategyHQ

APRIL 1, 2022

The purpose of a SWOT analysis is to objectively review what your organization is and isn’t doing well to create a synthesized view of the current state of your organization. A SWOT analysis is a great way to identify, organize, and fully determine your current state. Read our introductory post here ! Lean on good data.

Supply Chain 52

Supply Chain Prioritization Media Organization 52

Planview

JANUARY 12, 2023

The not so good news is that 49% of organizations expect their headcount to remain flat or decline, while 57% of companies expect budgets to remain flat or to become reduced. In this blog, I will discuss three strategies that professional services executives must consider to ensure profitable growth in 2023. Timely project updates.

Profitability 52

Profitability Customer Success B2B Decision-making 52

Arpedio

JANUARY 5, 2024

In an evolving business landscape where customer demands are as diverse as they are complex, implementing effectual customer retention strategies demands an in-depth understanding of these pivotal roles. This sets the benchmark for exceptional service standards that not only meet but exceed customer expectations.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

APRIL 3, 2024

The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape. It involves engaging with stakeholders at various levels of the organization to uncover opportunities and develop tailored solutions that align with the customer’s strategic objectives.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

CoSell

MAY 27, 2021

Let’s see what this might mean in your sales organization. Create: Customer experience and customer value is always the outcome. Customer value is the top priority. As you work with your partners, keep exploring how to increase the value for the customer. This is not the easiest thing, is it?

Co-Creation 52

Co-Creation B2B Customer Value Profitability 52

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

Apptivo

MAY 26, 2022

The research conducted by Frederick Reichheld of Bain & Company, creators of Net Promoter Score, highlights the importance of retaining existing customers with this statistic – their research says increasing customer retention rates by 5% helps companies increase their profits by 25% to 95%.

Retail 52

Retail Customer Experience Media B2C 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. So, what does marketing bring to the table?

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

JUNE 27, 2022

Therefore, the lifetime value of a recurring customer should be considered over obtaining new prospective leads and immediate revenue using unethical operational strategies. Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

OnStrategyHQ

MAY 17, 2023

This course’s first section will help define your core purpose and values. Core Values: Outlining the behaviors and values you expect from your team and organization. Definition The mission statement describes an organization’s purpose or reason for existing. Output: Phrases to use in a mission statement.

Organization 40

Organization Brainstorming Leadership Decision-making 40

SmartKarrot

MAY 23, 2022

Customer success is pivotal to company success. Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer. It is earning value from customer value.

Profitability 10

Profitability Customer Success Onboarding Retail 10

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

Nutshell

JANUARY 14, 2020

To calculate the LTV, multiply the customer value (the average purchase value multiplied by the average purchase frequency rate) by the average customer lifespan. The type of customer who demands discounts are usually the hardest to deal with. Source: Profitwel l.

Sales 127

Sales Software Software CRM 127

Engage Selling

APRIL 24, 2012

Why Are Exxon Profits Criticized But Not Apple’s Profits? The Society for the Advancement of Consulting® has asked its global members to comment on why an oil company such as Exxon is loudly critiqued for “obscene” profits, whereas Apple is lauded for doing the exact same thing. March 1, 2012. The SAC® Release.

Profitability 76

Profitability Suppliers Manufacturing Small Business 76

SmartKarrot

OCTOBER 5, 2023

Moving parts in Enterprise Account Management Enterprise Account Management is the central function within organizations tasked with managing and growing revenue with existing customers. Left to itself, organizations remain dependent on individual account manager(s) passion and drive which does not lead to consistent results.

Account Management 10

Account Management Management Value Proposition Stakeholders 10