Zendesk

FEBRUARY 29, 2024

Revenue churn vs. customer churn How to calculate revenue churn rate Common causes of high revenue churn How to reduce revenue churn rate Frequently asked questions Reduce your revenue churn with Zendesk Why is revenue churn rate important? If your organization is experiencing high revenue churn, you need to understand why.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. It’s a crucial practice that identifies the most viable and profitable opportunities.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

ClearPoint Strategy

JULY 28, 2021

How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. A typical strategy map organizes objectives into four categories, or perspectives. The four perspectives for for-profit organizations include: Finance.

Value Proposition 98

Value Proposition Software Software Government 98

Planview

JUNE 23, 2022

Our team welcomed attendees to our booth and discussed strategies and solutions to help services organizations lead the future of connected services by connecting systems, data, work, organization, people, and customers. Planview PSA Software streamlines connected services systems and delivery for your organization.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

APRIL 3, 2024

The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape. It involves engaging with stakeholders at various levels of the organization to uncover opportunities and develop tailored solutions that align with the customer’s strategic objectives.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

Apptivo

MAY 26, 2022

The research conducted by Frederick Reichheld of Bain & Company, creators of Net Promoter Score, highlights the importance of retaining existing customers with this statistic – their research says increasing customer retention rates by 5% helps companies increase their profits by 25% to 95%.

Retail 52

Retail Customer Experience Media B2C 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. So, what does marketing bring to the table?

Marketing 52

Marketing Suppliers Investors Account Planning 52

OnStrategyHQ

MAY 17, 2023

This course’s first section will help define your core purpose and values. Core Values: Outlining the behaviors and values you expect from your team and organization. Definition The mission statement describes an organization’s purpose or reason for existing. If you have a body, you are an athlete.

Organization 40

Organization Brainstorming Leadership Decision-making 40

SmartKarrot

JUNE 1, 2020

Besides all the great service you provide to your customer, value realization of product lies at the core. They have to be able to earn ROI by using your product and that is possible only when they are deriving value out of it. Or it should increase their profit margin by increasing their bandwidth through your product.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

Planview

DECEMBER 28, 2022

Organizations must constantly adapt through strategic decision-making to ensure success with minimal risk or cutbacks. How High-Performing Organizations Stay Ahead of Uncertainty. Strategy requires organizations to define, focus, and plan the intended customer value and required functions that match the team’s goals.

Management 52

Management Prioritization Decision-making Innovation 52

SalesGlobe

MAY 4, 2022

Some accounts and prospects represent greater sales opportunity, and once onboarded, are more likely to stick around as valuable customers. How do B2B sales organizations identify those diamonds in the rough that are more likely to purchase products and services? A good start is to look at your largest and most satisfied customers.

Value Proposition 52

Value Proposition Profitability Innovation Onboarding 52

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Value Proposition Construction Onboarding 3

CoSell

MAY 20, 2021

Myth 1: “We Can Go, Solo” In many organizations, marketing does its thing. When you are seeking to build successful collaborative partnerships, it’s critical to present a united face for your organization. Myth 2: “It Will Never Change” What is your customer roadmap? Some organizations call it collaboration.

Shareholders 52

Shareholders e-Learning Brainstorming Profitability 52

Whetstone

APRIL 14, 2020

They always led with, or we always led with, “What does the customer need, what will the customer value?” ” And we hear from them first their perception of value. Whole industries can become irrelevant when the perception of value shifts significantly, a whole industry can become irrelevant.

Marketing 40

Marketing Management Software Software 40

SalesGlobe

MARCH 7, 2022

The feedback not only drives product/service improvements but provides a valuable perspective into the customer’s decision-making process, the company’s reputation, and the lifetime customer value. The Voice of the Customer is all about learning to listen and listening to learn. Macro Market Environment.

Government 52

Government Value Proposition Sales Innovation 52

SmartKarrot

NOVEMBER 2, 2020

In response to providing customers value during the COVID-19 pandemic, he said, “Personally addressed email newsletters are working exceptionally well to build stronger relationships with your customers.”. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

MAY 19, 2022

Customer success teams are responsible for successful onboarding of the customers, reducing churn, increasing customer advocacy , and ensuring customer lifetime value increases. But is the customer success team alone responsible for customer success? This is why customer success is a team sport.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SBI

NOVEMBER 7, 2019

Inside Sales organizations are getting a lot of the glory these days; perhaps it shouldn't be a surprise that they're also benefitting from a. With iPresent, you can organize your existing collateral in a way that’s intuitive for your salespeople (think Netflix). The Gartner Market Guide for Sales. Industry News. Field Sales.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20