SBI Growth

NOVEMBER 27, 2018

A Platform elevates your offerings from merely functionally adequate to a driver of an emotional bond with your customers. To get there, you must set the standard across four key facets of your organization: Product Management Operations Human Resources Customer Success and Customer Experience.

Organization 81

Organization Customer Value Customer Experience Customer Success 81

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Strategic Account Management Association

JANUARY 25, 2022

Pfizer is the winner of the 2021 SAMA Excellence Award for “Innovative Value Co-Creation.” While this customer’s staff demonstrated both passion and expertise, to make this process a reality, they needed a project focused on innovative thinking, data-driven insights, stakeholder connectivity and patient/provider resources.

Healthcare 400

Healthcare Co-Creation Stakeholders Account Management 400

Flevy

JANUARY 31, 2022

Mature markets, where the customer base begins to stagnate, call for structured Organic Growth founded on a superior Customer Value Proposition (CVP). CVP encompasses all that is gained by customers for the money they pay—material as well as intangible. proven success somewhere else.

Value Proposition 97

Value Proposition Customer Value Banking Innovation 97

SBI

JANUARY 29, 2021

Mediafly Secures $25M to Accelerate Growth and Customer Value. Mediafly, a leading sales enablement and content amnagement technology platform that creates interactive, value-based selling experiences, today announced the completion of a $25 million growth round of funding. CHICAGO — January 28, 2020.

Customer Value 36

Customer Value Investors Banking Healthcare 36

Flevy

MARCH 8, 2022

Most organizations struggle to find a true strategic fit between their Corporate Strategies and their Supply Chain Strategies. For most organizations, they operate within a highly complex and globally interconnected Supply Chain. Aligning Supply Chain solutions to support the organization’s strategies has become increasingly difficult.

Supply Chain 111

Supply Chain Value Proposition Procurement Manufacturing 111

Flevy

MARCH 26, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Insights and Opportunities : Analyzing the journey map to uncover insights and identify opportunities to enhance the customer experience.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Planview

MARCH 15, 2024

With a rapidly evolving digital landscape that continues to introduce waves of uncertainty, companies and organizations alike struggle for clarity and cognizance in organizational delivery for customer value. These constitute “value streams,” representing a team’s flow of connected work from customer request to product delivery.

Management 64

Management Artificial Intelligence Decision-making Software 64

Cosawi

JANUARY 29, 2024

In this article, we delve into the success story of Thales, a complex global organization serving various business segments, as they harnessed the potential of ABM to enhance customer intimacy and relevance during challenging times. The close interaction between the two functions led to quick wins and demonstrated the value of ABM.

Value Proposition 52

Value Proposition Co-Creation Marketing Account marketing 52

Planview

JANUARY 23, 2024

They’re gaining on a future where instead of competitors disrupting them because time-to-value and reprioritization are too slow, they’re bringing products and services to market within months instead of years to quickly out-innovate competitors. It’s to increase your productivity to get more value.”

Banking 64

Banking Onboarding Innovation Organization 64

Planview

DECEMBER 12, 2022

We needed a name for the concept and started calling it Value Stream Management (VSM) during exploratory conversations with Diego Lo Giudice and Chris Condo of Forrester. After six years of innovation by many thought leaders and vendors, it is amazing to see how VSM has become the core underpinning of successful digital transformations.

Digital Transformation 59

Digital Transformation Co-Creation Management Innovation 59

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

Mercuri International

MARCH 8, 2022

Value-based selling has been around for more than 30 years and is still as relevant as ever. When Mercuri Research recently surveyed the most important challenges for business leaders, customer value orientation came out on top, just as it did in our last survey 5 years ago. Your customers think in terms of value, not product.

Suppliers 52

Suppliers Shareholders Value Proposition Innovation 52

Zendesk

FEBRUARY 29, 2024

Revenue churn vs. customer churn How to calculate revenue churn rate Common causes of high revenue churn How to reduce revenue churn rate Frequently asked questions Reduce your revenue churn with Zendesk Why is revenue churn rate important? If your organization is experiencing high revenue churn, you need to understand why.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Planview

NOVEMBER 29, 2023

To achieve a significant boost in this area, it is imperative to establish and maintain end-to-end visibility into the value streams that comprise an organization’s operations. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

OnStrategyHQ

FEBRUARY 4, 2022

Sustainable competitive advantages are a set of assets, characteristics, or capabilities that allow an organization to meet its customer needs better than its competition can. ” The answer creates a set of 2-3 long-term, unique strengths that a customer values. 1 They are unique to your organization.

Organization 96

Organization Meetings Innovation Customer Value 96

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. 30% of customers actually agree.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

FEBRUARY 1, 2022

Every B2B SaaS (Software as a Service) organization wants to retain existing customers and expand its new customer list. But, to do that, they need to ensure that the customers are genuinely happy with the products they are using. This is where the role of customer success manager comes into the picture.

Customer Value 10

Customer Value Customer Success Software Software 10

CoSell

SEPTEMBER 9, 2020

In this landscape, your business can contribute to greater combined value for your customer. Do innovations exist that didn’t exist 5 years ago? Do your customers rely on aggregated types of transactions? They connect talent, both inside and outside their organization. Think about your industry. The outcome?

Value Proposition 52

Value Proposition Small Business Innovation Leadership 52

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Cosawi

SEPTEMBER 13, 2021

They are accountable for aligning the organization to the business and strategic account planning processes, as well as connecting and aligning how the strategic accounts engage with the rest of the commercial teams in the markets and local affiliates. Disruption, although most times unwelcome, gives way to innovation. Recent Posts.

Account Management 52

Account Management Leadership Account Planning Communication 52

CoSell

DECEMBER 22, 2020

For example one partner is responsible for product innovation. It’s easy to imagine that each one is looking for an opportunity to support, strengthen, and expand the value of the partnership. Explore the intersections that can be used for innovation to build customer relationships and gather critical data.

Value Proposition 52

Value Proposition Innovation Suppliers Finance 52

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Key questions include: What do power and influence look like within the organization?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

APRIL 3, 2024

The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape. It involves engaging with stakeholders at various levels of the organization to uncover opportunities and develop tailored solutions that align with the customer’s strategic objectives.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

ClearPoint Strategy

JULY 28, 2021

How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. A typical strategy map organizes objectives into four categories, or perspectives. The four perspectives for for-profit organizations include: Finance.

Value Proposition 98

Value Proposition Software Software Government 98

Planview

JUNE 23, 2022

Our team welcomed attendees to our booth and discussed strategies and solutions to help services organizations lead the future of connected services by connecting systems, data, work, organization, people, and customers. Planview PSA Software streamlines connected services systems and delivery for your organization.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Planview

JULY 11, 2023

As I worked with them to develop a culture of innovation with their digital products, their culture of decision making for engineering physical products came into sharp contrast with a suggested culture of experimentation to learn what customers value from digital products. We see a continuum of decisions for companies.

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

Zendesk

FEBRUARY 12, 2024

The Modern Customer Podcast Listen here Best for: Understanding modern customer behavior The Modern Customer Podcast offers a deep dive into the evolving behaviors, needs, and expectations of today’s customers.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Planview

JULY 10, 2018

Why the Topcoder partnership is a big deal for Spigit customers. Picture this: You’re tasked with digitally transforming your company as an innovation leader. That’s a scenario many companies, and innovation leaders, find themselves up against when it comes to digital transformation.

Digital Transformation 40

Digital Transformation Artificial Intelligence Digitalization Innovation 40

Cosawi

DECEMBER 28, 2021

In our organization’s work, we see much confusion and lack of clarity on executive sponsorship, even when it is in place. The SAM should be able to count on the help of the executive sponsor in amplifying the voice of the customer throughout the organization, particularly at the executive level. . Dominique Côté.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

Planview

APRIL 6, 2023

It examines anonymized data from over 3600 value streams, representing over 38K individuals across the value chain from ideation to value. To my knowledge, we are the only organization with access to such a large and complex value stream data set. They have that awareness, and they organize around it.

Software 52

Software Software Decision-making Digitalization 52

LinkedFusion

SEPTEMBER 12, 2023

Getting new customers using search engines is possible only after the optimization of your website. Doing so will help you rank higher in organic search results or local searches. After you have the list of the leads then reaching out to them using automation to run campaigns will help you convert those leads into paying customers.

Construction 52

Construction Media Small Business CRM 52

SalesGlobe

FEBRUARY 11, 2021

If that’s how your sales organization looks at account planning, you’re missing out on a tremendous opportunity. Aspirational account planning revolves around how you think about and with the customer. The first step is to find that critical group of accounts with significant untapped growth potential for your organization.

Account Planning 52

Account Planning Supply Chain Value Proposition Account Management 52

Luminas Strategy

NOVEMBER 1, 2022

We discovered that some investments added value quickly, without too much difficulty, and others required more time. Launching or bolstering e-commerce, virtual trade shows and innovation center demonstrations, and digital configuration tools can be done in a matter of months. Link marketing and sales to the supply chain.

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19