Sat.Feb 18, 2023 - Fri.Feb 24, 2023

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6 Dysfunctions of Account Management …and how SmartKarrot helps address them

SmartKarrot

The case for a renewed focus on account management What is Account Management? Account management is the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention, cross-sell and upsell opportunities within the customer base. With the rapid evolution of SaaS platforms, the existing benchmarks of success are being replaced with new ones that better reflect the intrinsic value of functions and bu

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Close More Deals With These 8 Lead Management Best Practices

Nutshell

Lead management is a critical piece of your sales process. Let your sales team focus on nurturing prospects who need your offerings and closing more urgent deals with lead management best practices. If you’re looking for ways to have an effective lead management process, you’re in luck. In this blog post, we’ll discuss 8 of the most effective lead management best practices.

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8 Steps to Elevate Safety Culture in Your Organization

Kainexus

How to promote risk awareness and prevention The influence of culture significantly impacts employee behaviors and attitudes about workplace safety and health. Like all other aspects of culture , success depends on leadership from the top. For ideas and actions that support safety to be widespread, they need to be embraced and practiced from the C-suite to the front line.

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How to lead your clients into the future, with Kathryn Strachan

Account Management Skills

Welcome to Episode 81. This episode is for you if you’re looking for inspiration on how to enhance your clients’ experience and lead them into the future. Katherine Strachan is the founder of CopyHouse , an award winning B2B content marketing agency for fast growing FinTech and Tech brands. In 2020, Kathryn was a freelance copywriter and just three years later, in February 2023, she has an agency with a team of 25 people.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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ChatGPT is a Powerful New Tool for Entrepreneurs

Customer Think

In today’s digital, always connected world, Google too often stands as a gatekeeper between entrepreneurs and small businesses and financial success.

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Powerful Coaching Questions Every Sales Manager Should Ask

Sales Readiness Group

To have the most productive coaching sessions, start with these two elements - the right mindset and powerful questions. Whether you're a seasoned sales coach or just starting, focusing on your mindset and asking the right questions can transform your coaching sessions.

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5 Ways To Recruit More Superstars

The Center for Sales Strategy

The economic downturn we are experiencing has led to increased competition and a greater need for effective recruitment. As a result, finding and hiring the best talent has become a top priority for many organizations, and it is likely to remain so for the foreseeable future. Even companies that have traditionally received a steady flow of job applications may struggle to attract top talent in the current climate.

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How a People-Centric CX Strategy Drives Customer Retention

Customer Think

All companies want to build products and deliver support that delights customers. But there’s often a disconnect between what business leaders think customers want and what customers actually need. Using intuition or instinct to guess what customers need rarely works. Many businesses do just that, since about 85% of new products in the U.S.

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Drive more sales with effective lead management system

Apptivo

1. Overview 2. ABCs of sales lead management 3. Sales Lead Management Process 4. Implementing a Lead Management Strategies to increase sales 5. Wind-Up Overview No matter what you sell or the sector you’re in, you need a consistent flow of qualified leads to develop your business. However, inbound sales teams need a well-defined lead management system and the right tools to get the most value out of those leads.

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Why Coachability Is Key to Sales Success

Hubspot Sales

Coaches can't win games alone. They need players who are willing and hungry to win. The same is true in sales. An uncoachable sales team is easy to spot — they lack direction, motivation, and cohesion. But when sales reps embrace coaching, they invest in their success — and the success of their entire team. Here, we'll define coachability in sales (and why it matters), explore what it takes to be truly coachable, and how to answer interview questions about this topic.

Sales 101
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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5 Things to Include in Your Sales Collateral So It Doesn’t Get Trashed

The Center for Sales Strategy

Across all industries, sales managers and account executives spend thousands of hours each year crafting collateral that will support them while they engage with their prospects. If they're particularly astute, they might even try personalizing some of the figures and facts they use to demonstrate why their services are the best options these prospects can choose.

Sales 92
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5 Lessons From Reviews to Craft Customer Service

Customer Think

How you interact with and learn from your online reviews has become a crucial aspect of managing customer satisfaction. As a business owner, you must pay close attention to these reviews to understand what your customers are saying about you.

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Marketing Needs Science, Not Surveys

Corporate Visions

Marketers typically depend on "best practices" and surveys, not science, to set their B2B marketing strategy. Here are four ways to start using scientific research and data to inform your plans.

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Is Quiet Quitting Possible in Sales? Sales Professionals Weigh In

Hubspot Sales

Out of the many trending business buzzwords, quiet quitting is a topic that's only growing more popular. Many headlines throw the term around, claiming that employees are doing it — but do we really know what that means? And if so, what does it look like to sales professionals? In this post, we're going to discuss what it means to quiet quit in sales, what it looks like, and what sales managers can do when they think it's happening in their teams.

Sales 95
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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Media Sales Report – Industry Outlook & Culture with Beth Sunshine

The Center for Sales Strategy

This season on Improving Sales Performance , we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape. In each episode, Matt Sunshine is joined by a rolling roster of outstanding experts from our team here at The Center for Sales Strategy.

Media 91
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5 Email Deliverability Problems That May Sabotage Your Email Success

Customer Think

Photo by Power Digital Marketing on Unsplash It can be an all too familiar problem for email marketers. One day things were going well, and then you found out the slump you hit was because your subscribers hadn’t been seeing your emails. Email deliverability problems can affect companies of all sizes.

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7 of the Best Sales Automation Tools on the Market

Nutshell

One day, we may live in a future where we have robots that can do everything for us. At the moment, though, we’re a long way from that future—most tasks still require a human touch, particularly when it comes to sales. Even so, there’s still such a thing as sales automation, where you use digital tools to automatically perform routine sales tasks for you so you can spend your time working on other things.

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Consultant vs. Contractor: What's the Key Difference?

Hubspot Sales

As self-employment rates continue to reach new heights , terms like contractor, consultant, and freelancer have become more commonplace. While these roles provide valuable services, they have key differences — namely, in the work they carry out and their level of expertise. Here, we'll explore the role of contractors and consultants, and pinpoint the differences between the two.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Does Your Team Consider You an Outstanding Sales Leader?

Revenue Storm

Your name will be on their list, right? Wait, what list? The list that pops into your team’s minds if they are in a conversation about the best leaders they have ever known or when reading an article about leadership. We all aspire to be seen by our team as outstanding in our craft, but why don’t we spend more time thinking about our leadership legacy?

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Emerging Trends in Digital Transformation Journey with DevOps

Customer Think

In this era of constant innovation and transformation, the implementation of DevOps has become a game-changer for many organizations. DevOps has been playing a pivotal role in enabling organizations to accelerate their digital transformation journey by providing a faster and more efficient way to deliver products and services.

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Ignore Mark Zuckerberg. Let Your Sales Managers Do Their Jobs

Sales Readiness Group

Can a company succeed without managers? Mark Zuckerberg, CEO of Meta, thinks so. He's proposed a cost-cutting measure to "flatten" the organization by removing layers of middle management. Is this idea feasible?

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How To: Sell Against Lower-Priced Competition

Brooks Group

View this week's video Providing Value Stops You From Competing on Price Too many salespeople use their competition’s lower prices to justify offering discounts, reducing margin, and for the sake of the sale, giving away most of the company’s profit. The question sales leaders should be asking is: Are lower prices really that big of an issue? You have a strong indicator that sellers aren’t properly creating and interpreting value when prospects consistently ask them to lower their prices.

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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Five Market Insights from SBI's Growth Forum for CEOs

SBI Growth

Two weeks ago, SBI hosted our quarterly CEO growth forum. While the firm has hosted this peer connection program for over six years, this meeting was my first time hosting as the CEO of SBI. I felt humbled to be in the company of these go-to-market leaders. This invitation-only group comprises CEOs of varying industries, and I witnessed an assuring juxtaposition.

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8 Ways to enhance Your Call Center Customer Experience.

Customer Think

In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization. Therefore, optimizing the call center experience should be a top priority for companies that want to improve customer satisfaction and loyalty.

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What’s the Difference Between CRM vs. Marketing Automation?

Nutshell

CRM vs. marketing automation: What’s the difference? CRMs help with storing and analyzing customer data. Marketing automation tools help perform various day-to-day marketing tasks automatically. It’s a good idea to have both for your business. One thing every good marketer needs is a toolbox. There are tons of marketing tools out there, and while you don’t necessarily need all of them, you’ll certainly want to have at least a few tools at your side to help you optimize your campaigns and your wo

CRM 62
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A World Championship Winning Sales Playbook Guide

Revegy

Sales playbooks are a critical component of sales success. It provides a roadmap for sales teams to follow, ensuring consistent and efficient sales processes and sales execution. In this blog, you’ll learn about the importance of sales playbooks, what they include, and how to create a sales playbook with a simple template. You’ll be given […] The post A World Championship Winning Sales Playbook Guide appeared first on Revegy.

Sales 59
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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We All Want To Be Heroes

Whetstone

We All Want to Be Heroes Your brain is a storyteller. So is mine. The reason is the brain’s primary objective is to keep us alive. In order to do that it a) needs to understand how the world works; and b) predict what is likely to happen next. The more it understands how the world works, the more accurate it can be at predicting what will happen next.

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How eCommerce Automation Can Improve the SaaS Customer Experience

Customer Think

Introduction In today’s fast-paced, technology-driven world, customers have come to expect quick and convenient experiences in all areas of their lives, including online shopping. As a result, SaaS companies must keep pace with these changing expectations to remain competitive and succeed in the eCommerce space.

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5 Tips for Using Your CRM to Convert Sales Leads

Nutshell

Attracting sales leads with your customer relationship management (CRM) system is one thing, but converting them into customers? That’s another. The work doesn’t stop once you’ve reeled in a potential customer with your CRM—you must have a sound lead conversion strategy in place to convert sales leads into loyal customers. In this article, we’re offering some surefire ways to convert sales leads into customers with the help of Nutshell’s all-in-one CRM.

CRM 62
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How to find prospects online: 6 channels to consider

PandaDoc

In order to develop an efficient sales process, every company must develop a sales prospecting strategy as a priority. In other words, it is about identifying potential customers and communicating systematically with them. The goal is to move from the status of a potential buyer to that of a customer by using different communication channels. Thus, successful commercial prospecting will allow your company to increase sales, revenue, and customer lifetime value.

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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.