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KPI Management: Open Innovation KPIs

Flevy

Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners. These KPIs are selected from the Flevy KPI Library , a robust database of over 15,000+ KPIs.

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What is brand advocacy? (+ 8 strategies to boost referrals)

Zendesk

Sometimes, the best way to market your company is through the very people who use your products or services. There are several different types of brand advocates, all of which can positively impact your business. It can also help build your brand and positively affect marketing efforts.

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6 signs that you need to automate your RFP process

PandaDoc

It is a complicated business routine that is vital to companies progressing, expanding, and forging partnerships where both sides win. To fill that need, RFP automation software exists. If you were to time your RFP creation process, how much time gets sunk into each one? This is NOT what you should be spending your time on.

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25 Podcasts for Managers (with Episode Recommendations)

CMOE

Coaching for Potential. The Accidental Creative. Engaging Leader. Productivity principles for yourself and your employees. Coaching for Potential> Get out a pen and paper or your favorite note-taking app. Coaching for Potential. 25 Podcasts for Managers. Radical Candor. HBR IdeaCast.

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A beginner’s guide to generative AI for business

Zendesk

As more businesses begin implementing generative AI to improve customer service and enhance the employee experience , it’s important to understand how to harness the power of this novel AI technology to its full potential. Generative AI can also adapt to context and produce unique, creative content.

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Sales coaching: How to coach reps to succeed in 2022

Zendesk

High-impact sales companies rank at the top of the list for many reasons, but one of their most enviable traits is that over 75 percent of their reps achieve quota. Meanwhile, companies in the mid- or low-impact range may be struggling to reach even 25 percent quota attainment. Have no idea how to begin coaching.

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Customer service cover letter examples and tips

Zendesk

If you want to land an interview , you must stand out from your competition. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack. The right cover letter can tip a decision in your favor if the hiring manager is torn between you and another candidate.