OnStrategyHQ

OCTOBER 6, 2023

Play Watch the video Q:What is the difference between a mission and purpose statement? and the purpose statement answers, “How do we feel we’re supporting that mission?” The most important takeaway is the importance of alignment and consensus in your organization about why you exist. Great question!

Organization 59

Organization Communication 59

OnStrategyHQ

SEPTEMBER 15, 2023

Clarify your team’s communication expectations and mediums. Establishing team norms as a standard item in the strategic planning process is a proactive step to ensure that the expectations for how your team operates and works together are not just assumed but explicitly stated. Create a team charter! Great question!

Communication 59

Communication Strategic Thinking Organization Meetings 59

Flevy

MARCH 26, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

KAM With Passion

FEBRUARY 23, 2021

If you and your company have decided to launch a KAM Programme, the methodology helps you do the following: Define the scope and perimeter of your KAM iniative as well as the definition of Key (Strategic) Accounts for your company. Manage talents to serve the purpose of KAM. KAM methodology: Too much or not enough?

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Mike Kunkle

FEBRUARY 27, 2023

The first is your current level of sales enablement maturity, and the second is the environmental context or where you work. DIMENSION 1: Your Sales Enablement Maturity Level I’m not the only person to discuss maturity models for sales enablement, so there are some other definitions out there.

Sales 56

Sales Onboarding Publishing Transportation 56

Arpedio

MARCH 18, 2024

Account mapping is not just beneficial; it’s instrumental in sculpting a tailored approach that aligns perfectly with the intricate dynamics of each client’s internal ecosystem. The Basics of Account Mapping At its core, account mapping facilitates a detailed understanding of a client’s organizational structure.

B2B 52

B2B Stakeholders Sales Decision-making 52