Customer Think

JUNE 1, 2023

As businesses move away from paper-based to digitally enabled workflows, customer service and support follows this trend. Organisations are in many instances streamlining their phone-based customer services teams as they reallocate resources to digital help.

Digitalization 57

Digitalization Customer Experience 57

Customer Think

FEBRUARY 16, 2023

We’re living in a world dominated by the visual medium. The surge in reels, memes and TikTok has only furthered the desire for quick, eye-catching content to inform, entertain and guide people. It’s how the eCommerce landscape functions.

eCommerce 62

eCommerce Customer Experience Digitalization Marketing 62

Customer Think

JANUARY 26, 2023

Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse

Customer Experience 98

Customer Experience Digitalization 98

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Upland

JUNE 30, 2023

This powerful merger will revolutionize sales organizations, enhance customer engagement, and drive unprecedented insight into how B2B sellers and their prospects collaborate. Personalized Customer Experiences Modern enterprise sales methodology thrives on data-driven decision-making.

Co-Creation 195

Co-Creation Sales B2B Decision-making 195

Customer Think

FEBRUARY 14, 2023

Digital technology powers employee experience on the inside to deliver seamless, intuitive experience to customers on the outside. So, when you are creating Customer Experience Programs, you must plan and budget for the time and resources technology te.

Customer Experience 137

Customer Experience Digitalization 137

Customer Think

JANUARY 22, 2023

Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global experience in Customer Experience Management, Real-Time Interaction Management, and Analytical CRM.

CRM 128

CRM Digitalization Customer Experience Management 128

Customer Think

JUNE 20, 2023

Updated approach focuses on integrating artificial intelligence (AI), cloud, and digital technologies to drive new business outcomes

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Digitalization Prioritization 52

Customer Think

JULY 20, 2023

New features hasten insight discovery, increase visibility and incorporate offline data to empower users based on role and use case

Customer Experience 40

Customer Experience Digitalization 40

Customer Think

APRIL 11, 2023

Depending on the industry, “digital transformation” might signify many things. Delivering customer-facing mobile experiences may be a priority for certain businesses as they modernize their core systems to increase efficiency. Instead, it’s a continual journey where IT leaders must constantly […]

Digital Transformation 113

Digital Transformation Digitalization 113

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Upland

MAY 4, 2023

Account planning template overview According to McKinsey , “The five-year growth rate of total returns to shareholders for digital leaders is almost double that of all other firms,” when they undertake a digitally focused account planning strategy. It also requires the ability to visualize the whitespace in accounts.

Account Planning 195

Account Planning Publishing Shareholders Communication 195

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. This is where retail customer engagement plays a vital role. In this guide, learn more about customer engagement and its benefits, discover strategies for success, and see real-life examples. What is retail customer engagement?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Customer Think

MAY 16, 2023

In our fast-paced and predominantly digital world, businesses are constantly searching for ways to create seamless, integrated marketing campaigns. Omnichannel marketing has emerged as a powerful strategy to engage customers across various channels, both online and offline.

Marketing 124

Marketing Digitalization 124

Insightly

JUNE 14, 2023

Then, we entered the digital era and it began to explode. Why disruptive marketing is so important today According to AdLock, consumers experience between 6,000 and 10,000 ads per day. Moving forward, go-to-market leaders should explore disruptive tactics in personalization to enhance the customer experience if they want to succeed.

Marketing 98

Marketing CRM Customer Experience Media 98

Customer Think

JUNE 22, 2023

Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.

eCommerce 98

eCommerce Customer Experience Innovation Digitalization 98

Zendesk

APRIL 26, 2023

Customer experiences aren’t meant to be one-size-fits-all. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. But its ability to make customer experiences inclusive and accessible for all will help shape a truly revolutionary future.

Customer Experience 98

Customer Experience Digitalization Communication Organization 98

Zendesk

JUNE 5, 2023

With a unified agent workspace, healthcare workers can maintain a full view of the patient experience. The rise of telehealth and digital health apps means that more and more, the patient experience begins digitally on web or mobile chat. In order to manage their customer conversations, they deployed Zendesk.

Healthcare 91

Healthcare Organization Insurance Digitalization 91

Customer Think

APRIL 18, 2023

As we continue to navigate the new normal shaped by the social and economic upheaval of the last few years, customer expectations have shifted, permanently. More than ever, the quality of experience companies can deliver for customers will depend on their ability to not just maintain, but to level up their digital capabilities.

Digitalization 106

Digitalization 106

Red Star Kim

NOVEMBER 24, 2023

28 th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023) Reprinted from PM Magazine With 100+ people enjoying coffee in bright orange TUC mugs, the buzz heightened to good vibrations: Connecting with familiar faces and new friends, both old hands and the next generation.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Freshworks

JUNE 2, 2023

As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Nutshell

JANUARY 31, 2023

We’ve got a long list of improvements in the works, and we’re looking forward to continuing to invest in our product, service, and customers while advancing our mission of helping businesses grow their revenue with powerful, easy-to-use sales and marketing technology. As 2023 kicks off, we’re excited for the future here at Nutshell.

CRM 127

CRM Digitalization Advertising Marketing 127

Hubspot Sales

APRIL 7, 2023

They're all digital products. Because digital products are so ubiquitous, selling them can be profitable for your business. These advantages make selling digital products a good option for artists, educators, writers, freelancers, and more. How can your business sell digital products? Why sell digital products?

Digitalization 113

Digitalization Computers and Electronics Media Brainstorming 113

Customer Think

JUNE 11, 2023

If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms our business landscape, customers are demanding ever more from their interactions with companies. They expect personalised, seamless experiences across all channels and […]

Marketing 89

Marketing Digitalization Customer Experience 89

Sales Gravy

FEBRUARY 8, 2023

Communication differences: Younger generations may prefer digital communication, while older generations may prefer face-to-face or phone conversations. Technological competency: Younger generations may be more familiar with technology and digital tools, while older generations may require additional training and support.

Sales 106

Sales Communication Decision-making Digitalization 106

Customer Think

JUNE 28, 2023

Great experiences — from the brand, product, and digital experience to the customer, employee, and user experience — are not a simple byproduct of great data.

Management 76

Management Decision-making Digitalization Customer Experience 76

Customer Think

APRIL 29, 2023

The customer experience never sits still. Just as customer tastes and preferences change, CX is always evolving. According to Adobe’s 2023 Digital Trends Experience. I originally wrote today’s post for Concentrix. It recently appeared on their site.

Digitalization 73

Digitalization Customer Experience 73

Farland Group

JULY 24, 2023

As these leaders recognize the crucial and increasing roles that digital and AI will play in their work, there is urgency to figure out how to infuse them into their business models. Be the disruptor – Enterprises must become disruptors to maintain and drive competitive advantage with customers. AI models are only one example.

Digital Transformation 74

Digital Transformation Digitalization Innovation Customer Experience 74

Customer Think

MAY 16, 2023

The rise of omni-channel customer experience (CX) means there have never been more ways for consumers to engage with the brands they love, or hate. Many new digital and social channels have burst onto the scene in recent years, though some have survived longer than others.

Digitalization 88

Digitalization Customer Experience 88

Customer Think

MAY 30, 2023

IMAGE SOURCE – Adobe Stock —- Are you giving your customers a 5-star checkout experience when they visit your website? In today’s fast-paced digital landscape, online shoppers have more options than ever before. Creating a delightful experience for people who decide to […]

Digitalization 78

Digitalization Sales Marketing 78

DemandFarm

AUGUST 11, 2023

We have transitioned to cloud-based and software selling models, shifting our focus to the customer’s product experience. In this context, Revenue Operations (RevOps) has emerged as a pivotal strategy that aims to align sales, marketing, and customer success throughout the customer journey.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Desired Path

MARCH 9, 2023

For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour. Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience B2B 52

Zendesk

OCTOBER 2, 2023

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities.

Cybersecurity 76

Cybersecurity Digital Transformation Investors Prioritization 76

MDI Training

NOVEMBER 14, 2023

This ongoing experiment allows us to explore the role of artificial intelligence in leadership development and understand its impact on our participants. In this interview, we are pleased to share our initial experiences and insights from this exciting phase. His core competence is leadership in digital transformation.

Leadership 105

Leadership Artificial Intelligence Digital Transformation Digitalization 105