Hubspot Sales

NOVEMBER 17, 2020

Businesses moved their entire customer experience and go-to-market online, many for the first time. And in addition to trying to hit revenue numbers, sales leaders needed to take care of their employees, and make sure they felt comfortable in this new selling environment. Leaning into customer empathy.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

Service Excellence Partners

NOVEMBER 14, 2017

When people saw their favorite choice, the brain switched off conscious, logical thinking, allowing subconscious emotions to make the final decision unchecked. The two studies provide a neural basis for what customer loyalty researchers call affective versus calculative commitments. [3] Sources: [1] Plassman, H., Kenning, P.,

Decision-making 52

Decision-making Suppliers Customer Experience Marketing 52

Hubspot Sales

MARCH 15, 2019

We're losing more than we're gaining for the first time since those statistics have been tracked, and the crossover coincided with the recession of 2007-2009. The Small Business Administration says that almost 80% of new businesses make it through their first 12 months. You have to actively work to make a business successful.

Decision-making 145

Decision-making Small Business Digitalization e-Learning 145

ReviewTrackers

JUNE 2, 2017

The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. In fact, this lack of trust in insurance providers has remained above 50 percent since 2007. According to IBM , only 43 percent of consumers trust the insurance industry.

Insurance 22

Insurance Customer Success Stakeholders Decision-making 22

ReviewTrackers

JANUARY 1, 2018

In all honesty, will you make dinner reservations at a restaurant without checking Yelp or Facebook? But the point is this: online reviews and ratings heavily influence consumers’ purchase decisions. At once the modern take on traditional word of mouth and the new standard for customer feedback , reviews can make or break a business.

Healthcare 43

Healthcare Advertising Decision-making Customer Experience 43

ReviewTrackers

APRIL 21, 2021

Online reviews are one of the most accurate indicators of customer experience for banks, insurance providers, and financial services organizations. Not only do reviews have the potential to either attract or drive away customers. In fact, the lack of trust in insurance providers has remained above 50 percent since 2007.

Financial Services 26

Financial Services Banking Insurance Finance 26

Nutshell

JULY 9, 2021

I was trained to be a secretary which landed me a job straight out of high school, making $12/hour, which was pretty good pay at the age of 18 in 1987. I have been in sales most of my career so I really enjoyed the money you can make. The frustrating part was chasing customers and learning to accept rejection.

Retail 118

Retail Decision-making Customer Success Marketing 118