article thumbnail

What type of B2B sales will still exist in 50 years?

QYMATIX

The communication tools that became so self-evident in sales today did not exist 50 years ago: smartphone (circa 1994), email (crazy eighties), and the internet. To communicate with their customers, salespeople had to rely on the phone and the post office. Sales 50 years ago – How many typewriters to visit one customer?

article thumbnail

Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

It can also enhance customer satisfaction by enabling personalized communications and handling customer inquiries quickly and effectively. The financial benefits of a B2B loyalty program come from suppliers and buyers rewarding each other’s trust. On the one hand, a well-implemented CRM system can provide many benefits.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Book review – Managing Brands

Red Star Kim

Most M&BD professionals will have some involvement in brand work – whether through campaigns for brand awareness and activation or brand management (ensuring that all activities and communications are in line with agreed brand guidelines). Three essential ingredients are needed: what you do, where you do it and how it gets done.

article thumbnail

What type of B2B sales will still exist in 50 years?

QYMATIX

The communication tools that became so self-evident in sales today did not exist 50 years ago: smartphone (circa 1994), email (crazy eighties), and the internet. To communicate with their customers, salespeople had to rely on the phone and the post office. Sales 50 years ago – How many typewriters to visit one customer?

article thumbnail

Why Your Organisation Needs A Customer Crisis Plan

Jermaine Edwards

Many organisations saw this in 2008, 2011 and now 2020. Experienced thinker/strategist* Negotiator* Sponsor* (typically an executive) Legal Data analyser or risk manager* Technical Enforcer Change Manager* Relationship Manager(s) (ideally the one serving the customer unless they’re part of the problem)* Partners/suppliers.

article thumbnail

Case Study: How a Company Hurt its Business with a Change in the Comp Plan

SBI Growth

In 2011, P&O Cruise lines cut is commission rate from 12% to 5%. If you do not want to suffer as Chris is, download the Comp Plan Communications Plan here. Communicate clearly and frequently. This is a story of how a bad comp plan can ruin a sales force. The CEO was upset with the rampant discounting used by his sales team.

Suppliers 106
article thumbnail

Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

It can also enhance customer satisfaction by enabling personalized communications and handling customer inquiries quickly and effectively. The financial benefits of a B2B loyalty program come from suppliers and buyers rewarding each other’s trust. On the one hand, a well-implemented CRM system can provide many benefits.