Account Manager Tips

JULY 27, 2020

You call it customer success. And then I ended up at Netguru where I am for two and a half years now, where I came for pure – we called it customer success back then, but it’s actually account management. So I was looking at the digital agencies in general. I went through a few roles of full cycle sales.

Account Management 130

Account Management Business Growth Management Account Planning 130

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

DECEMBER 16, 2021

But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. On a positive note, organizations with a structured Voice of the Customer (VoC) program increased by 36.5%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

JULY 5, 2022

But, before jumping into the discussion about Conversation CX, let us talk a little about customer expectations that have increased the value of conversational customer engagement. A survey on the state of CX trends in 2021 revealed that consumer habits have changed significantly after 2020.

Communication 10

Communication Customer Experience B2B Digitalization 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

FEBRUARY 16, 2022

Alexander Theuma is the founder of SaaStock – a one-stop source for B2B SaaS companies to supercharge their growth. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. He is number 88 on The Midas List: Top Tech Investors 2020.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? There is a stronger alignment between customer success and sales of your business. Source:Evive.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8