SmartKarrot

DECEMBER 16, 2021

But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. On a positive note, organizations with a structured Voice of the Customer (VoC) program increased by 36.5%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

APRIL 24, 2020

Why is Customer Segmentation in SaaS Important? Statistics reveal that 81% of the customers trust their friends and family’s advice for choosing between applications. On the other hand, a report suggests that, in 2020, 86% of the buyers would pay more for better customer experience on an application.

B2C 12

B2C Customer Success B2B Profitability 12

SuperOffice

JANUARY 4, 2021

Naturally, depending on the size of your company, there are a quite a few CRM solutions available that may or may not be suitable for your specific business needs. So, to answer our question, let’s rephrase it: What are the main benefits your business hopes to achieve using CRM? Personalization and business growth.

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. What is Client Success? That’s what we are working towards customer success.”.

Management 11

Management Account Management Acquisition Value Proposition 11

SmartKarrot

JULY 5, 2022

But, before jumping into the discussion about Conversation CX, let us talk a little about customer expectations that have increased the value of conversational customer engagement. A survey on the state of CX trends in 2021 revealed that consumer habits have changed significantly after 2020. Let’s dig in.

Communication 10

Communication Customer Experience B2B Digitalization 10

SmartKarrot

JUNE 12, 2020

There are many well-funded companies as well as start-ups that are thriving and if 2018 was an amazing year for SaaS, with software companies in the US spending $63.1billion on R&D and accounting for one-fifth of domestic R&D in the US, 2020, despite the pandemic hiccup, has only made businesses rely more on SaaS to reach out to people.

Acquisition 10

Acquisition Decision-making Software Software 10

SmartKarrot

FEBRUARY 16, 2022

Alexander Theuma is the founder of SaaStock – a one-stop source for B2B SaaS companies to supercharge their growth. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. He is number 88 on The Midas List: Top Tech Investors 2020.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. ” 71.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SBI Growth

OCTOBER 9, 2019

A common mistake that many firms make is ignoring their existing customer base and focusing on marketing to and acquiring new logos. At times it may seem that the shiny new toy is always better. There’s still value in your.

Marketing 80

Marketing B2C Business Growth Customer Success 80