Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. Let’s start with some definitions.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

Account Manager Tips

JULY 27, 2020

You call it customer success. And then I ended up at Netguru where I am for two and a half years now, where I came for pure – we called it customer success back then, but it’s actually account management. So what we are just to clarify we’re a, software consultancy. I went through a few roles of full cycle sales.

Account Management 130

Account Management Business Growth Management Account Planning 130

SuperOffice

JANUARY 4, 2021

There is one constant that shapes the survival, stability, and success of a company: relationships. That’s why customer relationship management (CRM) software has become a fundamental part of a company’s strategy to accelerate sustainable, long-term growth. What makes the best CRM software?

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

FEBRUARY 17, 2022

Some amazing SaaS podcasts that create content around such businesses. Here are some of the top 22 SaaS podcasts of 2022 that will propel your SaaS business growth. SaaS Growth Stacking Podcast. The SaaS Growth Stacking Podcast gives you the information in 10-minute episodes or bursts. Software Social.

Business Growth 10

Business Growth Customer Success Software Software 10

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

DECEMBER 16, 2021

But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. On a positive note, organizations with a structured Voice of the Customer (VoC) program increased by 36.5%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11