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Should You Start a Business in Uncertain Times? What Research & Real Business Owners Say

Hubspot Sales

We can all agree that 2020 was a particularly uncertain and uncomfortable year. Yet more products were launched in 2020 than the two years prior: 7% more than in 2019 and 18% more than in 2018. Between April 2019 and April 2020 , angel and seed funding went up 27%, Series A funding went up 15%, and Series B funding went up 8%.

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Popular Customer Success Titles in 2020

SmartKarrot

Customer Success is the buzzword in the modern SaaS companies. It is a broad term to define the company’s approach towards retaining its customers and expanding their business with them. It is a broad term to define the company’s approach towards retaining its customers and expanding their business with them.

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Why customer service matters for fintech startups

Zendesk

Personal finance is so important to consumers that more than a third of Americans review their checking account balance daily. The stock-trading app Robinhood grew from half a million users in 2014 to 13 million in 2020. This is especially important when you’re discussing sensitive topics like personal finance or investing.

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What Are The Top 50 SaaS Companies in 2020?

SmartKarrot

Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. 69% of enterprise companies say that majority of the apps will be SaaS by 2020. And the result is visible!

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Buyer Engagement: Delivering the Best Buyer Experience Wins

Showpad

Putting buying decisions on hold was most likely a safety mechanism during 2020. Engaging buyers and customers effectively is a challenge for all customer-facing roles and goes right into the broader focus of revenue enablement that includes customer success personnel as well.

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Digital Transformation in Banking Case Study Roundup

Planview

They plan on standardizing around 100 processes related to finance for a team of over 10,000 employees. Prior to July 2020 , NatWest was known as the Royal Bank of Scotland (RBS). Read the full digital transformation in banking case study: CBA brings in tool to help verify $1bn tech budget is well-spent.

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Increasing net retention requires an innovative approach to CX

Zendesk

“We were able to make the Qumu support team a competitive advantage, and we know for sure this wouldn’t have been possible if we had stayed with the previous solution,” says Chad Sears, Vice President of Customer Success at Qumu. Focus on customer experience improvements to build loyalty and reduce churn. gated-cta-in-post].