SuperOffice

JANUARY 4, 2021

There is one constant that shapes the survival, stability, and success of a company: relationships. That’s why customer relationship management (CRM) software has become a fundamental part of a company’s strategy to accelerate sustainable, long-term growth. What makes the best CRM software?

CRM 52

CRM Software Software Decision-making 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

FEBRUARY 2, 2022

Engagement is a predictor of whether or not that customer will stay with you, and possibly even refer you, so it can be a leading metric for future revenue and growth. So here’s how to use your CRM to track customer engagement and the appropriate Key Performance Indicators (KPIs) for your business size.

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

Insightly

FEBRUARY 2, 2022

Engagement is a predictor of whether or not that customer will stay with you, and possibly even refer you, so it can be a leading metric for future revenue and growth. So here’s how to use your CRM to track customer engagement and the appropriate Key Performance Indicators (KPIs) for your business size.

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

Zendesk

DECEMBER 7, 2021

Here’s how AI can improve the customer experience at specific touchpoints and, in turn, boost your bottom line. Improve customer onboarding. More than 90 percent of consumers feel that companies they buy from can do a better job onboarding new customers. Provide 24/7 customer support with AI.

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Showpad

JUNE 29, 2021

**This post is part of a series based on Showpad’s 2021 Modern Selling Study. This will help them to improve their approaches regarding messaging, content, onboarding, training and coaching to drive better buyer engagement at all stages. And in this scenario, the email system is not embedded into the CRM nor the enablement platform.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

Apptivo

MAY 14, 2021

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. With Apptivo CRM apps, you get a centralized customer relationship management system that allows for better collaboration between your employees.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71