Red Star Kim
NOVEMBER 8, 2022
The shift to remote working during lockdown drove the need to develop several new soft skills. Maybe the anxiety of communicating across the ether led people back into push communications and output rather than input mode. There were even requests for networking refresher courses as people had been cooped up alone for so long.
Zendesk
JULY 13, 2022
Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Is communication generally positive and solution-oriented? — Morning Brew (@MorningBrew) July 5, 2022.
Zendesk
MAY 5, 2022
According to Zendesk’s Employee Experience Trends Report 2022 , requests from corporate employees increased 31 percent last year, nearly double the rate seen by both B2B and B2C companies. Work has changed a lot in the last few years, and it’s not surprising that employees need more support. Examples of internal customer service.
SmartKarrot
JANUARY 5, 2022
Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.
Red Star Kim
JUNE 7, 2023
Competitor strategies had to be inferred from the wide range of publicly-communicated content. However, the business rebranded its £13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. This enables early action to position your firm appropriately.
Zendesk
JULY 14, 2022
In April 2022, a staggering 6 million American workers quit their jobs as part of the Great Resignation, according to the U.S. This insight leads you to ask all managers to take their agents out to lunch or coffee once per month to increase comfort with communication. Multichannel communication is more convenient for employees.
SmartKarrot
AUGUST 11, 2022
The future of work and business is changing rapidly, and to stay ahead of the competition, leveling up will help you find gaps and streamline processes to maximize results. Your sales team will play an important role in increasing communication with phone calls and demos to encourage action.
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