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What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. — Morning Brew (@MorningBrew) July 5, 2022. — Nate Brown (@CustomerIsFirst) June 21, 2022.

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Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

However, the business rebranded its £13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. A&O had been trialling Harvey (based on GPT-4) since November 2022 with a team of lawyers in its Markets Innovation Group (MIG). ACCOUNTANCY UK accounting industry turnover up 16.6%

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Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Red Star Kim

This thought leadership campaign for Arcadis hit the headlines in November 2022 when it won an award for Best International Campaign in the B2B Awards. The Sustainable Cities Index 2022 championed a new vision of city success, redefining prosperity to incorporate people and planet as well as profit. The challenge. The campaign.

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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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How AI can help manufacturers revamp their supply chains and be more sustainable

Zendesk

Despite the challenges, the manufacturing industry continued to grow in 2022. Shaping the future Of course, the manufacturing industry should not expect smooth sailing in the years ahead. The ongoing economic and geopolitical uncertainty and the transition to a hybrid future of work continue to throw up new and evolving challenges.

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Top 50 Customer Success Influencers 2022

SmartKarrot

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Bill Cushard.

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Internal customer service: Definition, tips, and examples

Zendesk

According to Zendesk’s Employee Experience Trends Report 2022 , requests from corporate employees increased 31 percent last year, nearly double the rate seen by both B2B and B2C companies. Work has changed a lot in the last few years, and it’s not surprising that employees need more support. Bankrate ).

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