ACT

JANUARY 13, 2023

It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. What new SMB trends will be popular in 2023? Artificial Intelligence . Automation. billion by 2025. .

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

ACT

MARCH 21, 2023

The professional services landscape: a closer look The worldwide professional services industry grew from $6.023 trillion in 2022 to $6.382 trillion in 2023. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. The market is further projected to reach $7.77

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Planview

DECEMBER 16, 2022

In particular, they are clamoring for a superior cross-channel experience and hands-on guidance during challenging times. These heightened demands will require banks to go beyond a product lens and create customer experiences that are data-driven, consistent across channels and complete with personalized advice,” reports Deloitte.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8