2024 Customer Experience Innovation Prioritization 
Zendesk
JANUARY 17, 2024
What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?
Zendesk
FEBRUARY 12, 2024
Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!
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Hubspot Sales
NOVEMBER 22, 2023
When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. It's a CRM (or Customer Relationship Management Platform). As part of our 2024 State of Sales Series , our Sr. CRMs have always solved that problem for customer-facing teams with hundreds of contacts and data points to track.
Planview
JANUARY 22, 2024
As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.
OnStrategyHQ
JANUARY 31, 2024
As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. Organizations can drive innovation, automation, and better decision-making by aligning agile and strategic AI adoption initiatives with business goals.
SmartKarrot
DECEMBER 17, 2023
As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.
SmartKarrot
DECEMBER 17, 2023
As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.
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