Zendesk

MARCH 7, 2024

On one side, a capable workforce is always available to meet consumer demand. Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Nutshell

DECEMBER 27, 2023

A great SMS app should be scalable and flexible to meet your ever-changing business needs. Try Nutshell —an all-in-one CRM that manages and organizes your customer data so you can use it to customize marketing campaigns and improve customer experience.

Small Business 77

Small Business CRM Software Software 77

Zendesk

FEBRUARY 15, 2024

Lead generation: You may also use templates for lead generation by automatically collecting valuable customer information, such as their name, email address, and phone number. Using a customer satisfaction bot template, you can automatically reach out to customers with a satisfaction survey following their support interactions.

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Nutshell

DECEMBER 27, 2023

A great SMS app should be scalable and flexible to meet your ever-changing business needs. Try Nutshell —an all-in-one CRM that manages and organizes your customer data so you can use it to customize marketing campaigns and improve customer experience.

Small Business 62

Small Business CRM Software Software 62

Zendesk

JANUARY 25, 2024

Though documenting complaints has come a long way from that clay “ticket,” it’s still just as important to meet and exceed customer expectations. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy. Here are a few trends to expect in 2024.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. This can also be called customer support.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52