Brooks Group

SEPTEMBER 27, 2023

There are two main reasons a sales kickoff is more important in 2024 than ever: changing buyer behavior and a tightening economy. B2B buyers today want to research products and services on their own and prefer digital self-directed experiences. You want to make sure your salespeople understand what success in 2024 looks like.

Brainstorming 52

Brainstorming Sales Meetings Prioritization 52

Red Star Kim

MARCH 30, 2023

Versions for divisional, functional and aspiring leaders are expected in 2024. I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Hubspot Sales

NOVEMBER 22, 2023

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. As a company that offers its own CRM, we're obviously happy to share that sales reps think it's an important type of tool.

CRM 100

CRM Decision-making Sales B2C 100

Red Star Kim

JULY 17, 2023

Earlier in July I was excited to facilitate a new workshop with MBL on confidence. You can also calm yourself before a meeting – possibly using breathing or meditation exercises. It was really well received by delegates from law and financial services firms well as from legal government departments. Poll results are shown below.

Communication 130

Communication Meetings Financial Services Government 130

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Though documenting complaints has come a long way from that clay “ticket,” it’s still just as important to meet and exceed customer expectations.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Insightly

JANUARY 30, 2024

In today’s interconnected digital environment, where data is king and customer expectations are high, integrations are beneficial and essential for any business seeking to leverage a CRM fully. It leads to greater efficiency, deeper insights, and a better ability to meet the evolving needs of your customers.

CRM 52

CRM e-Learning Facilitation Decision-making 52

SmartKarrot

JANUARY 30, 2024

Proactive sharing of review decks before scheduled meetings ensures a focused discussion on key points rather than a data dump. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10