SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

Account Management Skills

DECEMBER 5, 2022

And when I speak to account managers about selling, they absolutely cringe sometimes at the word sales. Because it often conjures up an image of someone who’s a bit cheesy, bit sleazy, you know, who’s pushing someone into a sale. Why is it important, this sales aspect of your role? Now, why is it important?

Management 52

Management Account Management e-Learning Client Relationships 52

Account Management Skills

NOVEMBER 21, 2022

Given the current unstable economic climate, client retention for agencies is a real top priority right now. I worked in a really busy sales and marketing team. Now, you’ve been in account management for a long time now. You can book a quick call with me to see if it’s the right fit. Beth 05:52. Jenny 16:53.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

SmartKarrot

OCTOBER 9, 2023

Moving Parts in Strategic Account Management Strategic account management is far from a static discipline. Client Relationships: At the core of account management lies the bond between the manager and the client. Nurturing this relationship is pivotal for sustained business success.

Account Management 10

Account Management Management Stakeholders e-Learning 10

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

OCTOBER 14, 2022

CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Unfortunately, they frequently fall short of expectations for revenue growth. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Unfortunately, they frequently fall short of expectations for revenue growth. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

NOVEMBER 25, 2020

Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs. Manage large enterprise accounts including account growth and driving product utilization. Be the primary interface to manage and resolve important situations.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

Account Management Skills

MARCH 29, 2021

Now if you are an account manager, and you want to raise your value, increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. The ability to push back on a client without causing unnecessary offence. Where do you see that?

Account Management 40

Account Management Management Client Relationships Decision-making 40

SmartKarrot

MAY 25, 2022

Role: Director of Client Success Location: Lakeland, FL, US (On-site) Organization: Saddle Creek Logistics Services As a Director of Client Success, you will be gaining an understanding of the value drivers for key clients. Measuring and communicating the value provided to clients via business reviews.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. In the last two decades, she has created and led several recognized Customer Success, Sales, and Marketing teams.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21