Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Account Manager Tips

MARCH 23, 2021

Key account management is the secret to grow revenue and customer retention. Importance of key account management Existing business is cheaper and more profitable than new business. Account growth, renewals and advocacy are difficult for indirect suppliers because procurement focus on spend management. Pass it on.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Janek Performance Group: Account Planning

OCTOBER 25, 2023

However, according to Altify: Companies receive 60 percent of their sales revenue from existing customers. This makes account planning essential. More than upselling and cross-selling, account planning is partnering with existing clients. It’s putting their needs ahead of the sale to form long-term relationships.

Account Planning 52

Account Planning Decision-making Communication B2B 52

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling. These communication styles shape divergent reporting structures.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Hubspot Sales

MAY 10, 2018

Bad sales advice is shockingly common -- and you don’t want to find out you’ve been misdirected the hard way. After all, every mistake means it’s harder to achieve your sales goals. I once worked for a manager who put a great deal of emphasis on activity metrics rather than actual sales results. 1) “Focus solely on activity.”.

Sales 106

Sales Decision-making Account Management Negotiation 106

Account Manager Tips

AUGUST 14, 2022

Key account manager attributes 10 essential skills for key account managers and where to learn them for free 1. Sales Find the course that's right for you How to identify your skill gaps Define success What goals do you need to achieve? From service delivery to account growth, to customer retention, and everything between.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Account Management Skills

JANUARY 21, 2022

The book will help you understand how to communicate more effectively with absolutely anyone; clients, colleagues, family members etc. This will give them peace of mind and confidence in your ability to manage their account” Randy Hubbard describes relationship building both internally and externally as “crucial” 4.

Account Management 98

Account Management Management Communication Negotiation 98

ProlifIQ

APRIL 3, 2023

Account Planning Tools For B2B Sales Teams Is your sales team building plans in slide decks, or spreadsheets, or storing key information about your stakeholders and accounts that isn’t easy to find? Do accounts churn when 1-2 main supporters move on? Do deals crumble when your champions leave?

Account Planning 52

Account Planning Stakeholders CRM Decision-making 52

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Leaders are the creators or corporate culture. We need to set the example.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Hubspot Sales

OCTOBER 30, 2017

SDR, BDR, account representative, client advisor -- if you work in sales, you’re probably familiar with these titles. Your prospects, on the other hand, typically have no idea that these are all code for “sales professional.”. It’ll make your prospects trust you less. Or maybe you sell automated expense tracking software.

Retail 142

Retail Value Proposition Healthcare Account Growth 142

Janek Performance Group: Account Planning

JULY 25, 2023

All sales organizations need new business to thrive and grow. As such, they often prioritize new accounts. For salespeople, this means tighter budgets, more decision makers, and longer sales cycles. With account planning, you identify and target potential sales opportunities within existing accounts.

Account Planning 52

Account Planning Prioritization Decision-making Organization 52

DemandFarm

MAY 12, 2023

Originally published in Forbes Business Development Council Traditionally, one of the core concepts of sales and marketing is the sales funnel through which companies are supposed to move prospects from awareness through consideration to engagement, and finally to purchase. Is the B2B Sales Funnel relevant anymore?

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

OCTOBER 3, 2023

Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SalesPop

APRIL 30, 2021

RAIN Group, White Paper Competencies of Strategic Account Managers. In their report 5 Keys to maximizing Sales with Existing Accounts , the RAIN Group also states that one of the 5 key areas for strategic account management is “Establishing an effective account management process and planning tool.”. Need from CRM.

Account Management 80

Account Management Management Value Proposition CRM 80

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. The let your client know a formal communication will follow and to reach out with questions. Your company says to get the price rise across the line while your clients refuse to accept. Now what? . Idea in brief.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

NOVEMBER 17, 2022

Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Measure, track, analyze and report key account metrics. Act as a bridge between the delivery, managed services, and the sales team. Analyzing industry and market trends.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

Engage Selling

JANUARY 10, 2020

A large number of my clients this year are looking to grow and retain their existing account base. They want to grow and retain those existing accounts at the highest level possible in their marketplace to better serve them and … Read More »

Sales 93

Sales Account Growth Account Management Communication 93

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Build out a Customer Success team.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Advocating security best practices for the customers to drive product adoption and business growth. Apply here: [link].

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Ensure retention of key clients and growth of their accounts. Drive customer experience outcomes.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

OCTOBER 1, 2021

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Apply here: [link].

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

APRIL 5, 2022

Ensure customer satisfaction by addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers. Work closely with sales to ensure a smooth onboarding process. Expertly communicate any findings that prevent product adoption and customer success.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

Account Management Skills

JANUARY 24, 2022

Not only does this give him insight into the client’s communication style but also gauges their level of knowledge about the industry. The Account Accelerator programme is designed to position you as trusted advisor rather than order taker and take your agency from unpredictable project revenue to more predictable account growth.

Account Management 52

Account Management Management Decision-making Account Growth 52

ProlifIQ

JUNE 21, 2023

Strategic Accounts Strategic planning requires individuals and a team to identify and identify and manage strategic accounts that play a pivotal role in driving account growth and achieving company goals. The plan should align with the overall business objectives and sales goals. We touch on this more below.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

FEBRUARY 10, 2022

Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Acting as the customer’s “trusted advisor.”

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

FEBRUARY 4, 2022

Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Collaborating effectively with sales, product, data science and peers to maximize the customer experience.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Assist the sales team to map client journeys and reports.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

JANUARY 7, 2022

Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Deliver a world-class customer experience for all accounts. Continually expand the usage of Vercel within company accounts. Identify and raise expansion opportunities with the Sales team.

Customer Success 19

Customer Success Account Growth Prioritization Organization 19

SmartKarrot

NOVEMBER 9, 2021

Drive strategic use of SMI’s data across the client organization and identify areas for account growth. Develop case studies, set account plans, and present actionable insights to clients. Liaising between internal departments (including sales & pre-sales) & delivering exceptional service.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Responsible for account-level expansion initiatives. testimonials, case studies).

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Driving effective communications between various stakeholders and the technology products supporting teams to ensure issues and complaints are quickly and effectively resolved. Track, manage, and improve customer health scores to improve customer retention.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

Account Management Skills

DECEMBER 5, 2022

Well, if you want to raise your account management game, and you want to go to the next level, perhaps if you want to reach account director, senior account director, group account director or client services director, you really need to learn the principles of selling, and to have some awareness of selling.

Management 52

Management Account Management e-Learning Client Relationships 52

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10