Account Manager Tips

AUGUST 14, 2022

Key account manager attributes 10 essential skills for key account managers and where to learn them for free 1. Sales Find the course that's right for you How to identify your skill gaps Define success What goals do you need to achieve? From service delivery to account growth, to customer retention, and everything between.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Leaders are the creators or corporate culture. We need to set the example.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

OCTOBER 3, 2023

Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing. This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

DemandFarm

MAY 12, 2023

Originally published in Forbes Business Development Council Traditionally, one of the core concepts of sales and marketing is the sales funnel through which companies are supposed to move prospects from awareness through consideration to engagement, and finally to purchase. Is the B2B Sales Funnel relevant anymore?

B2B 52

B2B Key Account Management Account Management Manufacturing 52

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. The let your client know a formal communication will follow and to reach out with questions. They need to notify internal stakeholders and update procedures and systems. Now what? . Idea in brief.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Build out a Customer Success team.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 4, 2022

Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Advocating security best practices for the customers to drive product adoption and business growth. Apply here: [link].

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Collaborating effectively with sales, product, data science and peers to maximize the customer experience.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Developing into a subject matter expert (SME) on products used by Travel Associates with the ability to upskill stakeholders and customers on the platform. Expertise in supporting a wide range of stakeholders for internal and external projects.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

APRIL 5, 2022

Ensure customer satisfaction by addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers. Work closely with sales to ensure a smooth onboarding process. Expertly communicate any findings that prevent product adoption and customer success.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Drive strategic use of SMI’s data across the client organization and identify areas for account growth.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

OCTOBER 1, 2021

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Apply here: [link].

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. To reiterate, Playbooks provide the means to operationalize account management and delivery processes tailored to specific situations in the post-sale customer journey.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Assist the sales team to map client journeys and reports.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Responsible for account-level expansion initiatives. testimonials, case studies).

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

JANUARY 28, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: Scottsdale, AZ, US Organization: Reputation.com As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Need excellent communication skills.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

NOVEMBER 24, 2020

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

JULY 7, 2021

Collaborate with the regional sales team on strategic growth initiatives. Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices. Maintain a revenue base by managing account retention and renewal.

Customer Success 10

Customer Success Account Growth Stakeholders Management 10

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

OCTOBER 19, 2020

Design seamless customer handoff experiences from Sales and Channel to CS and Support. Also, assist the sales team in providing demo’s to prospects and current customers that would find value in our product offerings. Build out communications plans throughout the lifecycle with the customer. Apply here : [link].

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

NOVEMBER 25, 2020

Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs. Manage large enterprise accounts including account growth and driving product utilization. Build strong relationships with key enterprise stakeholders.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Delivery regular business reviews to client stakeholders. Be the key point of contact for the customer with Engineering, Product Management and Sales teams to resolve customer support concerns.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

APRIL 16, 2021

Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. In reseller / Partner network. Apply here: [link].

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

Account Manager Tips

OCTOBER 11, 2021

Warwick Brown // Account Manager Tips. Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. So it's important you continue to develop your communication and relationship building skills. Be realistic.

Account Management 246

Account Management Key Account Management Management Suppliers 246

SmartKarrot

APRIL 15, 2020

Role: Customer Success Manager Location: Milan, Italy Organization: Persado Persado is looking for someone who can build a long-term strategic relationship with their clients based on ROI and value delivered Own the business case and sales plan, including upsells and cross-sells across the client’s organization. Apply here: [link].

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Provide guidance to a team of account managers and ensure we meet deadlines and deliver to expectations. Stakeholder identification and management requirements. Customer Success mapping (understand the business and strategy).

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JULY 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Boston, MA, US (On-site) Organization: LeanIX As a Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Providing updates to stakeholders for projects.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Assist customers and sales with the renewal process. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Apply here: [link].

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

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Account Management Management Account Planning Co-Creation 98

Janek Performance Group: Account Planning

JULY 13, 2021

One of the buzzphrases swirling around the sales stratosphere over the last few years is Strategic Account Management, or SAM. Also called key account management, SAM is a methodology that involves identifying important accounts and cultivating mutually beneficial relationships with those clients. But they aren’t.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Anika Zubair. Kellie Capote. Keri Keeling. Maranda Dziekonski. Shari Srebnick.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Arpedio

JANUARY 11, 2023

The technical definition of account management is when you have a structured approach to managing and growing your relationship with your customers to achieve mutually beneficial goals. In order to succeed in today’s B2B industry, you need to align your sales strategies to sales and buyer expectations for personalization.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

OCTOBER 9, 2023

Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakeholder dynamics, the role demands a unique blend of skills and knowledge. These situations then surface downstream and cause heartache on both sides.

Account Management 10

Account Management Management Stakeholders e-Learning 10