SmartKarrot

OCTOBER 3, 2023

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

Account Manager Tips

AUGUST 14, 2022

What qualifications do I need to be a key account manager? Key account manager attributes Key account managers are responsible for everything to do with the customer lifecycle. From service delivery to account growth, to customer retention, and everything between.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Arpedio

JUNE 1, 2023

SAMA research also showed that SAMs who conducted consistent and intentional quarterly customer discovery achieved nearly double the account growth compared to those who only did it ad hoc. This further emphasized the importance of proactive and regular customer engagement to drive account growth. Let's talk!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

APRIL 11, 2023

Influence executives and other internal and external cross-functional stakeholders to find solutions that will benefit Noibu and your consumers. Facilitate recurrent business evaluations in conjunction with other corporate stakeholders to enhance our comprehension of client needs and pain points and to provide evidence of value.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. The let your client know a formal communication will follow and to reach out with questions. They need to notify internal stakeholders and update procedures and systems. Now what? . Idea in brief.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. Specialized Key Account Management tools like DemandFarm come in handy to identify whitespaces and harness key relationships.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

APRIL 11, 2023

Influence executives and other internal and external cross-functional stakeholders to find solutions that will benefit Noibu and your consumers. Facilitate recurrent business evaluations in conjunction with other corporate stakeholders to enhance our comprehension of client needs and pain points and to provide evidence of value.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

FEBRUARY 17, 2022

Think strategically to satisfy client needs, from planning communication campaigns to renewal, and ensure the products become a celebrated piece of their benefits offering. Collaborate across internal and external teams to execute communication plans, implement new products and improve clinical outcomes. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 4, 2022

Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders. Develop and maintain trusted advisor relationships with stakeholders and users in your account portfolio of approximately 100 customers.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

MARCH 24, 2022

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Developing into a subject matter expert (SME) on products used by Travel Associates with the ability to upskill stakeholders and customers on the platform. Expertise in supporting a wide range of stakeholders for internal and external projects.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Drive strategic use of SMI’s data across the client organization and identify areas for account growth.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Expertly communicate any findings that prevent product adoption and customer success. Apply here: [link]. Role: Customer Success Manager.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

OCTOBER 1, 2021

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Apply here: [link].

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Responsible for account-level expansion initiatives. testimonials, case studies).

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

OCTOBER 26, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

JANUARY 28, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: Scottsdale, AZ, US Organization: Reputation.com As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

APRIL 27, 2021

Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Build a system to easily communicate status of Customer Success initiatives to the Executive Management team and other key stakeholders.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: InVision Group As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre. Need excellent communication skills.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

NOVEMBER 24, 2020

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

JULY 7, 2021

Apply here: [link] Role: Customer Success Manager Location: Denver, CO, US Organization: Gusto As a Customer Success Manager, your core work includes proactive outreach to current customers through outbound calls, conducting product demos, and email communication. Maintain a revenue base by managing account retention and renewal.

Customer Success 10

Customer Success Account Growth Stakeholders Management 10

SmartKarrot

OCTOBER 19, 2020

Demonstrate technical skills and product knowledge in all areas that allow you to collect and deliver effective (QBR/EBR) presentations to both current and potential stakeholders. Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients’ Emarsys investment.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Demonstrate the ability to balance multiple client relationships simultaneously and work cross-functionally with both internal and external stakeholders. Build strong relationships with key enterprise stakeholders.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Delivery regular business reviews to client stakeholders. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 17, 2021

Communicate customers’ needs to the Product team and help shape the product roadmap. Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

Account Manager Tips

OCTOBER 11, 2021

Warwick Brown // Account Manager Tips. Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. So it's important you continue to develop your communication and relationship building skills. Be realistic.

Account Management 246

Account Management Key Account Management Management Suppliers 246

SmartKarrot

APRIL 16, 2021

Apply here: [link] Role: Director Customer Experience Location: London, England, United Kingdom Organization: Discovery Inc As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Provide guidance to a team of account managers and ensure we meet deadlines and deliver to expectations. Stakeholder identification and management requirements. Customer Success mapping (understand the business and strategy).

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

APRIL 15, 2020

Role: Customer Success Senior Manager Location: Munich, Germany Organization: Persado Persado is looking for a Customer Success Senior Manager in Munich, Germany, that will be acting as the key person for commercial communications with the German market leaders of their clients. Ensure timely communication and on-time renewal closure.

Customer Success 8

Customer Success Account Management Onboarding Retail 8

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Facilitating Smoother Expansion: Involving multiple stakeholders in expansion discussions increases the chances of obtaining buy-in and support for new initiatives.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JULY 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Boston, MA, US (On-site) Organization: LeanIX As a Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Providing updates to stakeholders for projects.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

JANUARY 6, 2022

Capture and communicate the impact of the team’s work to both internal and external stakeholders. Develop and implement tailored success plans that provide continued value to the customer, ensure renewals and drive long-term account growth.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

She is also the founder and former CEO of the Customer Success Network, the first community for customer success managers in the EMEA region. Through Kate’s years of industry experience, she has acquired skills pertaining to change management , stakeholder management, organizational design, management consulting, and more.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21