Why Every Customer Success Manager Needs Playbook(And How to Build One)
SmartKarrot
OCTOBER 3, 2023
This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.
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