SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Red Star Kim

SEPTEMBER 5, 2023

There are also courses on specific topics such as: Campaigns, Cross-selling, Key Account Management (KAM), M&BD planning, Managing change, Pitching and tendering, Project Management, Strategic thinking and Referrer Management.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. Neither of these feel good to do in the moment.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Account Management Skills

AUGUST 2, 2021

My goal as always, for you is to come away with helpful tips, ideas, golden Nugget nuggets of wisdom, and reminders for how to keep and grow existing client relationships. Mark is an ex FBI hostage negotiation trainer. Andy Young and Laura Cohen shared their thoughts about what it meant to be a strategic account manager.

Account Management 52

Account Management Client Relationships Management Meetings 52

SmartKarrot

JUNE 4, 2021

Oversee and manage account management and fulfillment teams to build a successful customer-focused team. Communicate and collaborate effectively with internal peers – Product, Engineering, Sales, Enterprise, Marketing, and Data Operations to negotiate and influence customer-driven improvements.

Customer Success 10

Customer Success Investors Insurance Banking 10

Account Management Skills

MARCH 9, 2021

Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role. And change control management. It’s a lot.

Digitalization 40

Digitalization Management Account Management Communication 40

Account Management Skills

JUNE 1, 2021

?. This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. I highly recommend Mark’s book, ‘Just Listen’, it really does include loads of tips for managing difficult clients.

Investors 52

Investors Account Management Performance Review Client Relationships 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

APRIL 6, 2021

I hope you enjoy the chat with Mark and come away with a few ideas for how you could perhaps empathise more with your clients. If you would like to receive a weekly newsletter with tips for account managers and sound bites from podcasts, and news and events then please subscribe via the Home page. Transcript: .

Account Management 40

Account Management Management Meetings Client Relationships 40

SalesGlobe

AUGUST 25, 2022

You know, an account manager, one company might be very reactive. And an account manager in our company was a quota based farmer that drove growth year over year 20%. We’ve, it’s easy to say you take best practices, but then you have integrated leadership team and who’s just terming?

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Account Management Skills

OCTOBER 19, 2021

And that’s quite a good segue into, because I know, the people listening to this are either agency owners, or they’re account managers. So for example, any one of those eight profiles, could be an account manager. And ultimately, this makes your business and your career much more satisfying. Jenny 12:04.

Account Management 40

Account Management Decision-making Management Innovation 40