Red Star Kim

NOVEMBER 1, 2023

Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Engage Selling

JUNE 8, 2018

I was running your sales team and there had to be one thing that I would insist on, it would be this non-negotiable, mandatory behavior from all salespeople. All salespeople should be required to have four or more active relationships inside … Read More » ??????????????????If

Negotiation 55

Negotiation Account Management Management Sales 55

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Why should the client invest a quarter million with you?

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Red Star Kim

FEBRUARY 8, 2024

Connected leadership – How professional relationships (kimtasso.com) Competitors – Analyse who your major competitors are advising and adapt their targeting methods (I’m a little uncomfortable with the current trend to use LinkedIn to review your competitors’ contacts and target them yourself!) There are many articles on both of these topics.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. So, let’s dive in and discover the top account management influencers to follow in 2023!

Account Management 11

Account Management Key Account Management Management B2B 11

Account Manager Tips

APRIL 26, 2021

How much money does a key account manager make? Find out the average salaries for key account managers in Australia, India, the United Kingdom and the United States and what the job is REALLY like before you decide if it's for you. Find out how much money key account managers REALLY make! Click to Tweet.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. As an enterprise operating in the SaaS (Software As A Service) environment, we understand the importance of having a strong account manager for the company’s overall growth.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Account Management 10

Account Management Management Telecommunications Healthcare 10

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. Neither of these feel good to do in the moment.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Hubspot Sales

AUGUST 17, 2020

Leah has many clients who are interested in launching influencer marketing campaigns and work with her agency to manage influencer relationships. Effective account development managers need extensive experience in managing client relationships or providing customer service.

Account Development 95

Account Development Management Advertising Profitability 95

MTD Sales Training

MAY 10, 2016

In other words, we need to be aware of what our client needs, what their motives are, what changes they are going through, what challenges they are facing and allow ourselves to be immersed in assisting them to deal with them. So, developing great negotiating skills can help you connect well with the businesses you deal with.

Negotiation 48

Negotiation Client Relationships Decision-making Suppliers 48

DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Deep Insight

JULY 3, 2020

The very first thing is to recognise that Ambassadors are generally your most profitable clients, for a number of reasons: – They are typically less price-sensitive because they see what you offer as being unique. Less effort is required to extend existing contracts or negotiate new ones. – Sales costs are lower.

Co-Creation 52

Co-Creation B2B Innovation Account Management 52

Account Management Skills

AUGUST 7, 2023

We also ran an AI for Account Managers webinar recently together with Roy Murphy and the recording has been asked for several times. So can you talk to us a bit about how basically guidelines for agencies and account managers in particular that might be using those tools?

Energy and Utilities 52

Energy and Utilities Negotiation Account Management Marketing 52

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

Account Management Skills

MARCH 9, 2021

Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role. And change control management. It’s a lot.

Digitalization 40

Digitalization Management Account Management Communication 40

Account Manager Tips

SEPTEMBER 7, 2022

When clients say "price" they really mean value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. Focus on what you have and how your client perceives working with you. Developing Knowledge-Based Client Relationships.

Value Proposition 130

Value Proposition Key Account Management Negotiation Account Management 130

Account Management Skills

JUNE 1, 2021

?. This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. I highly recommend Mark’s book, ‘Just Listen’, it really does include loads of tips for managing difficult clients.

Investors 52

Investors Account Management Performance Review Client Relationships 52

Account Manager Tips

AUGUST 31, 2022

When clients say "price" they really mean value How to differentiate through value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. Give each client a customised combination of benefits and price that appeals to them.

Value Proposition 130

Value Proposition Negotiation Key Account Management B2B 130

SmartKarrot

JUNE 4, 2021

Oversee and manage account management and fulfillment teams to build a successful customer-focused team. Communicate and collaborate effectively with internal peers – Product, Engineering, Sales, Enterprise, Marketing, and Data Operations to negotiate and influence customer-driven improvements.

Customer Success 10

Customer Success Investors Insurance Banking 10

SmartKarrot

JULY 1, 2020

Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Handle technical conversations with product teams and lead commercial partnership negotiations. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

Account Management Skills

APRIL 6, 2021

I hope you enjoy the chat with Mark and come away with a few ideas for how you could perhaps empathise more with your clients. If you would like to receive a weekly newsletter with tips for account managers and sound bites from podcasts, and news and events then please subscribe via the Home page. Transcript: . Is that true?

Account Management 40

Account Management Management Meetings Client Relationships 40

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

AUGUST 2, 2021

My goal as always, for you is to come away with helpful tips, ideas, golden Nugget nuggets of wisdom, and reminders for how to keep and grow existing client relationships. Mark is an ex FBI hostage negotiation trainer. Andy Young and Laura Cohen shared their thoughts about what it meant to be a strategic account manager.

Account Management 52

Account Management Client Relationships Management Meetings 52

SmartKarrot

MARCH 16, 2022

Apply here: [link] Role: Junior Customer Success Manager Location: Remote, United Kingdom Organization: Storyteller As a Junior Customer Success Manager, you will be managing Customer Success (Account Management of clients) across the non-enterprise tiers plus initially the general Customer Support at Storyteller.

Customer Success 3

Customer Success Onboarding Negotiation Client Relationships 3

Zendesk

JANUARY 26, 2022

B2B sales are far more focused on logistics, negotiating, and the relationships between the buyer and seller. That system comes with the product(s), support staff, a liaison, an implementation team, and a promise that future use of the product is dependent upon a healthy B2B relationship. Business development manager.

B2C 52

B2C Account Management B2B Sales 52

SalesGlobe

AUGUST 25, 2022

You know, an account manager, one company might be very reactive. And an account manager in our company was a quota based farmer that drove growth year over year 20%. And, you know, I was on calls with clients of both companies ahead of time announcing these changes.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Arpedio

JUNE 22, 2022

However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. What is Relationship Mapping? What is a Relationship Map? How to Make a Relationship Map? Why is Relationship Mapping Important?

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

Red Star Kim

SEPTEMBER 5, 2023

Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Management Skills

OCTOBER 19, 2021

And that’s quite a good segue into, because I know, the people listening to this are either agency owners, or they’re account managers. So for example, any one of those eight profiles, could be an account manager. And ultimately, this makes your business and your career much more satisfying. Jenny 12:04.

Account Management 40

Account Management Decision-making Management Innovation 40

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. But, before we look at the template, it is important to understand the concept of account planning.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10