Remove Acquisition Remove B2C Remove Investors Remove Software
article thumbnail

The History and Downfall of a German Wholesale Company “Wollschläger” – Part 2

QYMATIX

The growth of e-commerce in the German B2C sector reached saturation after 2010, as the last record growth of almost 30% was recorded in that year. One former manager wrote me: “in retrospect, the company simply placed too great a focus on permanent growth through acquisitions. Is B2B commerce facing a turning point? Yes, it should.

article thumbnail

Customer Success: Frequently Asked Questions

SmartKarrot

Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. SaaS, more than any other field, needs a solid customer success plan because that’s what will give you an insight into how, if at all, a customer is achieving his milestones using your software.

article thumbnail

Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

article thumbnail

The 15 best online sales training programs in 2022

Zendesk

Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches. B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). SaaS stands for Software as a Service. B2B sales training. SaaS sales training.

article thumbnail

Tips for Marketing Your Start-up or SMB on a Small Budget

ACT

Seventy percent of B2C marketers report the same. Let’s say you’re building a payment platform for software-as-a-service (Saa)S businesses. A strong referral program can help you win customer loyalty and drive revenue without increasing customer acquisition costs. A CRM like Act!