Red Star Kim

SEPTEMBER 22, 2022

At a recent MBL workshop “Pick up the phone! Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. Anxiety around picking up the phone. There were a number of possible explanations. Some felt that the Covid pandemic was responsible.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Hubspot Sales

JANUARY 24, 2018

How to get better at small talk. Second, practice active listening. In addition, it’s much easier to ask relevant questions and remember details to bring up later if you’re not listening with one ear. Like it or not, small talk is integral to your success. What is small talk? How to make small talk. Conversation starters.

Decision-making 144

Decision-making Meetings Internet 144

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Here’s what you need to know to get started: In this article. Customer support definition. What’s the difference between customer support and customer service?

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

SmartKarrot

MARCH 24, 2022

Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. Taking those calls that might help customers reach out to the CS ( Customer Success ) team instantly – like chatbots. contact-form-7]. In other words, you need to delight the customer consistently, repeatedly.

Customer Success 10

Customer Success Customer Value Prioritization Communication 10

SmartKarrot

NOVEMBER 2, 2020

So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence. He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Budgets have been compromised and priorities have moved online. What do Experts have to say?

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

JULY 28, 2020

Here, in this blog, we address some of the ways to tackle these sorts of situations. It instantly reproduced Swiggy Genie – an initiative that would deliver everyday essentials. Nonetheless, you still have a say in how well your business performs through this period. However, SaaS industries are packing a punch to survive the battle.

Customer Success 19

Customer Success Digitalization Communication Remote Working 19