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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working. Whether digitally or in person.

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What is an Email response management system (ERMS)?

Apptivo

Footnotes Communication is the lifeblood of a successful organization, and in the midst of an onslaught of emails, Email Response Management Systems (ERMS) shine as a light of efficiency. Handling the increasing volume of emails sent and received will be a headache without an ERMS in place.

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How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient

Strategic Account Management Association

Roshni Patel and Royal Ambulance won the 2021 SAMA Excellence Awards in the category for “SAM as the Leader.”. Specifically, we collaborated with the insurance network to develop the following list of prioritized objectives: Leverage transportation to ensure patients receive care within the provider network. Defining Objectives.

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What is a ticketing system: A Comprehensive Overview

Apptivo

This ingenious solution enables firms to efficiently corral and tackle customer requests, enabling them to provide a personalized touch. Armed with its extensive reporting and analysis capabilities, the ticketing system unveils the hidden gems of customer satisfaction. What is a Ticketing System? How does a Ticketing System Work in Apptivo?

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Best Call Center Software for Your Business in 2023

Agile CRM

Enhanced collaboration: Call center software often includes features that allow agents to collaborate and share information with each other, which can help improve the quality of service and make it easier for agents to resolve complex customer issues. Some of the leading players in the market include Avaya, Genesys, and Five9.

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Top 7 enterprise software companies to adopt in 2021

PandaDoc

The top enterprise software companies test their products, add design features that prioritize collaboration, and often include easy customization options so each customer can get the services they need. Category: Customer Relationship Management (CRM). Category: Project Management. Salesforce. Location: San Francisco, CA.

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Top 7 enterprise software companies to adopt in 2021

PandaDoc

The top enterprise software companies test their products, add design features that prioritize collaboration, and often include easy customization options so each customer can get the services they need. Category: Customer Relationship Management (CRM). Comparative analysis of feature sets, pricing, and support packages. Salesforce.